The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization
Adhere to Collection tool strategy and work flow management goals
Ensure 100% ledger coverage & accurate problem coding in timely manner
Daily Call Targets to be met
Timely penetration of disputes
Provide accurate weekly/monthly/quarterly projections against collector goals
SLA adherence on mailbox, voicemail, follow ups closure
Prefer candidates with financial process background
Sound knowledge of B2B Collection
Should be open to work in night shifts in a 24x7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Hyderabad
Graduate in any stream. (10+2+3)
B.Tech/B.E/M.Tech/MS candidates are NOT eligible for this rolePreferences:
Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
Problem solving skills.
Active listening & negotiation skills
Relevant experience in Collections/Customer service Domain
ITES, BPO, KPO, LPO, Customer Service, Operations , sales
Accounts Rec Asc.
Walk in dates
Dec. 24, 2015 - Dec. 31, 2015