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Accounts Receivable Associate

Dell International Services India Private Limited 0 Year 0 Months-3 Year 0 Months Hyderabad Not Specified walk-in Not Specified Sales BPOaccounting
Job Description

Role Overview: 

  1. The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
  2. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. 
  3. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
  4. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  5. Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)
  6. Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
  7. Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization

Role Responsibilities:

  • Adhere to Collection tool strategy and work flow management goals
  • Ensure 100% ledger coverage & accurate problem coding in timely manner
  • Daily Call Targets to be met
  • Timely penetration of disputes
  • Provide accurate weekly/monthly/quarterly projections against collector goals
  • SLA adherence on mailbox, voicemail, follow ups closure
  • Candidate requirement: 
  • Prefer candidates with financial process background
  • Sound knowledge of B2B Collection
  • Should be open to work in night shifts in a 24x7 environment.
  • Should have excellent communication skills in English.
  • Should be open to relocate to Hyderabad

Educational Qualification:

  • Graduate in any stream. (10+2+3) 

B.Tech/B.E/M.Tech/MS candidates are NOT eligible for this rolePreferences:

  • Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
  • Problem solving skills.
  • Active listening & negotiation skills
  • Relevant experience in Collections/Customer service Domain

ITES, BPO, KPO, LPO, Customer Service, Operations , sales
Accounts Rec Asc.
Dec. 24, 2015 - Dec. 31, 2015
Walk-in Contact Info
Menuka/Ilyas Telephone: 040-44273000 Company Website : http://www.dell.com/
11 a.m.
Desired Candidate profile
Any doctarate
Company profile

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

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