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Dell Private Limited Job Openings

Accounts Receivable Associate

[0-3 Year(s) Exp]
Dell Private Limited
Experience : 0-3 Years
Salary : Not Specified
Job Type : walk-in
Key skills : Accounting  BPO  Sales 
Job Description :

Role Overview: 

  • The duties of a Collection Associate include collection calls and/or correspondence in a fast paced goal oriented collections department. Accountable for reducing delinquency for assigned accounts.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. 
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Partner with other departments, DRT, customers, and team members to improve current processes (i.e. solution oriented, conf calls, interlocks with sales, customer care, idea storm, etc.)
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales.
  • Maintain Data Protection & Be aware and adhere to the policies and procedures of the organization

Role Responsibilities:

  • Adhere to Collection tool strategy and work flow management goals
  • Ensure 100% ledger coverage & accurate problem coding in timely manner
  • Daily Call Targets to be met
  • Timely penetration of disputes
  • Provide accurate weekly/monthly/quarterly projections against collector goals
  • SLA adherence on mailbox, voicemail, follow ups closure
  • Candidate requirement: 
  • Prefer candidates with financial process background
  • Sound knowledge of B2B Collection
  • Should be open to work in night shifts in a 24x7 environment.
  • Should have excellent communication skills in English.
  • Should be open to relocate to Hyderabad

Educational Qualification:

  • Graduate in any stream. (10+2+3) 

B.Tech/B.E/M.Tech/MS candidates are NOT eligible for this rolePreferences:

  • Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
  • Problem solving skills.
  • Active listening & negotiation skills
  • Relevant experience in Collections/Customer service Domain
Role Category: Accounts Rec Asc.
Educational Qualification: Doctorate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations , sales
Walkin Contact Info Menuka/Ilyas Telephone: 040-44273000 Company Website : http://www.dell.com/
Walkin Time 11 a.m.
Job Posted On May. 23, 2017
Last Date To Apply Dec. 31, 2015
Company Details
Company Name :

Dell Private Limited

Company Address :

Hyderabad

Company Website : http://www.dell.co.in/
Company Profile :

http://www.dell.co.in/

Venue Location 1:

hyderabad

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