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We have an urgent requirement of collection specialists/agent for our US based customer.
· Making collection calls and/or correspondence in a fast paced goal oriented collections department
· Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
· Being accountable for reducing delinquency for assigned accounts
· Developing and executing collection processes on past due accounts
· Preparing collection files with supporting documentation on accounts, status reports of payments for the sales team and the management.
· Documenting data regarding disputes in payments for the management and the sales team
· Performing other assigned tasks and duties necessary to support the Accounts Receivable Department
· Enlisting the efforts of sales and senior management when necessary to accelerate the collection process
· Communicating & following up effectively with sales department regarding customer accounts on a timely basis
· Establishing and maintaining effective and cooperative working relationships with dealers and sales
· Required to learn advanced techniques in MS Excel
· Bachelor’s degree in BCom
· 4-6 years of experience in collection
· NetSuite experience a plus
· Proficiency in MS Excel a plus
· Prior experience working in an offshore KPO account a plus
· Strength in building trusted relationship with customer and management
· Willingness to take initiatives and take ownership of work
· Proactively looking for solutions
· Ability to plan, organize, and prioritize work
· Strong English communication
· Basic knowledge of accounting
Job Type: Full-time
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