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Contact Center Manager for Real Estate Division in Thane

[1-5 Year(s) Exp]
Kent Technology Pvt. Ltd.
Experience : 1-5 Years
Salary : 900000 - 1000000 P.A
Job Type : full-time
Job Description :

Hiring, training, coaching, and leading call center representatives as they provide support for customers.

Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives

Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.

Assisting other management team members in identifying trends and establishing call center goals.

Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Authorizing replacements or refunds.

Taking on other tasks or projects to support employees, other managers, and call center operations.

Role Category: Manager
Educational Qualification: 12th pass
Functional Area: Manager
Vacancies : 1
Job Posted On Nov. 30, 2018
Last Date To Apply Dec. 3, 2018
Company Details
Company Name :

Kent Technology Pvt. Ltd.

Company Address :

18 MAITRI VATIKA, OLD MUMBAI PUNE RD,,
PARSIK NAGAR, KALWA (W), BESIDE IDBI BANK., Thane, Maharashtra

Company Website : http://www.kenttechnology.co.in/
Venue Location 1:

18 MAITRI VATIKA, OLD MUMBAI PUNE RD,,
PARSIK NAGAR, KALWA (W), BESIDE IDBI BANK., Thane, Maharashtra - 400605

Recruiter Details

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