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Customer Service Associate

[0-5 Year(s) Exp]
Amazon India Pvt.ltd
Experience : 0 Year(s) 0 Month(s) - 5 Year(s) 0 Month(s)
Salary : 1,75,000 - 3,50,000 P.A
Job Type : walk-in
Key skills : BPO 
Job Description :

  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Candidate Profile:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Computer Knowledge/Skills :-

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

Problem Solving Skills :-

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need

Selection/Interview process:

  • Aptitude Test
  • Technical and HR Interview

Document Required (Original and Photocopies):

  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all yearsí mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
Role Category: Customer Service Associate
Educational Qualification: Any Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On May. 12, 2016
Last Date To Apply May 20, 2016
Company Details
Company Name :

Amazon India Pvt.ltd

Company Address :

Trion, E-Space IT Park, Pune Nagar Rd, Somnath Nagar, Vadgoan Sheri, Pune, Maharashtra 411014

Company Website : http://www.amazon.in/
Company Profile :

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform.

Venue Location 1:

Amazon Development Centre India Pvt. Ltd, Trion IT Park, Survey No.: 35, 1 Ahmednagar Road, Behind Inorbit Mall, Vadgoan Sheri, Pune – 411014.

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