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Customer Service Executive

[0-1 Year(s) Exp]
HCL Technologies Limited
Experience : 0 Year(s) 0 Month(s) - 1 Year(s) 0 Month(s)
Salary : INR 100000 - 225000 P.A
Job Type : walk-in
Key skills : BPO 
Job Description :

Greetings from HCL !!
Career Opportunity in Insurance Industry for Non Technical Graduate freshers, with the No. 1 Employer in India, HCL Technologies Ltd - Business Services for the profile of Customer Service Executive (Back Office Process).

100 % Back Office Profile (No Upselling). 

Roles and Responsibilities:-
  • Manage and update Insurance Member and Plan data on multiple systems.
  • Enter new member data into excel and enrolment forms.
  • Processes customer requests in a timely and accurate manner.
  • Communicates with customers through written correspondence.
  • Using PC application and functions such as Excel and Word to update and load data sets.
  • To answer queries coming from end user customers in a polite and professional manner.

Skill Set Required:-
  • Good typing speed( 25 wpm with 80% Accuracy).
  • Strong commitment to customer service and quality
  • Excellent Keyboard Skills
  • Demonstrates a strong customer service orientation.
  • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied.
Educational Requirement :-
  • BBA, BA, B Com, B.Sc Graduates ( Only 2013/2014/2015 Passouts are eligible for this opening).
  • Technical graduates are not eligible for this opening.
Required Work Experience:-
  • Candidates with 0-6 months of experience can walk-in.
  • Only 2013/2014/2015 Non-tech Graduate freshers( BBA, BA, B Com, B.Sc) are eligible for this opening
Benefits of Joining HCL :-
  • 100% Back Office Profile (Pure Back office No Upselling).
  • "LOMA" Certification will be provided to employees.
  •  5 Days Working(Fixed Saturday & Sunday off)
  •  Free Meals.
  •  Free Both side cabs facility.
  •  Opportunity to fast track career growth in Insurance Industry.
  •  International Standard Facilities.
  •  Recreation, Cafeteria, ATM and Concierge facilities:
  •  Regular Get together and other cultural programs:
AGE :-  21 yrs to 30 yrs
Shifts :-  Rotational
Role Category: Customer Service Executive
Educational Qualification: B.A , B.B.A , B.Com , B.Sc
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Walkin Contact Info Contact Person :- Vikas Kapoor (HR) Contact Number :- 9971154226
Walkin Time 10 a.m.
Job Posted On May. 16, 2016
Last Date To Apply May 19, 2016
Company Details
Company Name :

HCL Technologies Limited

Company Address :

Plot No. CP3, Sector 8, Techno Park, IMT Manesar, Gurgaon, Haryana 122051

Company Website : www.hcltss.com
Company Profile :

HCL TSS is the training and recruitment vertical of HCL Technologies which provides fresh engineers an opportunity to work in HCL Technologies. HCL Technologies is a US$ 6.6 Billion company operating in 32 countries across the globe with an employees strength of 109,795.

About HCL Training and Staffing Services.

The 6-month job assured training constitutes 3 months of extensive class room training which takes place in Manesar in a state of the art training campus. The next 3 months of training carried out on live global projects is called the Professional Practise Term and takes place in HCL Technologies’ offices in 4 metro cities (NCR, Bangalore, Chennai and Hyderabad)

The program goes beyond merely training – it opens up viable career options that accelerate professional growth in the IT industry. Students successfully completing the training program are employed on HCL Technologies payroll and offices across Bangalore, Chennai, Hyderabad, and NCR region.

Candidates are aligned to Infrastructure Services, Software Application & System Integration, and Engineering & Research verticals of HCL Technologies

Over the last two years, over 5000 graduates have benefited from the HCL TSS training program.

The first 3 months of Program constitutes the common foundation module and track specific trainings based on companies business requirements. 

 

Trainings are carried out in streams including

SAP 
Business Analytics 
Testing 
Software application (C#, Oracle, Java etc.) 
Infrastructure 
Networking
And many more.

 

The School of professional Excellence runs parallely imparting language and personality development skills. Its curriculum also incorporates written and verbal communication, customer handling skills and the importance of ethics in business.

 

Benefits in Joining HCL TSS

1. Get to start your career with HCL Technologies, a US$ 6.6 Bn company, Operating in 32 countries across the Americas, Europe, Asia Pacific, Middle East and Africa with an Employees strength of 109,795

2. This is a JOB Assured 6-month training program by HCL

3. Stipend of Rs.5000 per month in PPT (After Completing 3 months of Class Room Training)

4. Starting Salary – CTC of 2.5 Lacs per annum.

5. During the 6 months’ program candidate will undergo:

a. 3 Months of Classroom (1Month Technical Foundation + 2 Months Track Specific Training)

b. 3 Months of Professional Practice Term Training (OJT)

6. The program Class room training will be delivered at HCL’s State of the Art IMT Manesar Training Facility

7. Accommodation during Class Room training in INR 3000-5000 only Plus Pick Up & Drop

8. Professional Practice Term Location upon completion of Class room training Delhi/NCR, Bangalore, Chennai

9. Students will be absorbed in HCL Technologies upon completion of 6 months of training

10. Employment as “Associate Graduate Engineer Trainee".

 

 

Venue Location 1:

PLOT NO. - 243 ,SP Infocity Tower A 3rd Floor Udyog Vihar Phase 1 Gurgaon (Haryana)-122001

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