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Customer Service Executive

HCL Technologies Limited 0 Year 0 Months-1 Year 0 Months Gurgaon Min 100000 - Max 225000 walk-in Not Specified BPO
Job Description

Greetings from HCL !!
Career Opportunity in Insurance Industry for Non Technical Graduate freshers, with the No. 1 Employer in India, HCL Technologies Ltd - Business Services for the profile of Customer Service Executive (Back Office Process).

100 % Back Office Profile (No Upselling). 

Roles and Responsibilities:-
  • Manage and update Insurance Member and Plan data on multiple systems.
  • Enter new member data into excel and enrolment forms.
  • Processes customer requests in a timely and accurate manner.
  • Communicates with customers through written correspondence.
  • Using PC application and functions such as Excel and Word to update and load data sets.
  • To answer queries coming from end user customers in a polite and professional manner.

Skill Set Required:-
  • Good typing speed( 25 wpm with 80% Accuracy).
  • Strong commitment to customer service and quality
  • Excellent Keyboard Skills
  • Demonstrates a strong customer service orientation.
  • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied.
Educational Requirement :-
  • BBA, BA, B Com, B.Sc Graduates ( Only 2013/2014/2015 Passouts are eligible for this opening).
  • Technical graduates are not eligible for this opening.
Required Work Experience:-
  • Candidates with 0-6 months of experience can walk-in.
  • Only 2013/2014/2015 Non-tech Graduate freshers( BBA, BA, B Com, B.Sc) are eligible for this opening
Benefits of Joining HCL :-
  • 100% Back Office Profile (Pure Back office No Upselling).
  • "LOMA" Certification will be provided to employees.
  •  5 Days Working(Fixed Saturday & Sunday off)
  •  Free Meals.
  •  Free Both side cabs facility.
  •  Opportunity to fast track career growth in Insurance Industry.
  •  International Standard Facilities.
  •  Recreation, Cafeteria, ATM and Concierge facilities:
  •  Regular Get together and other cultural programs:
AGE :-  21 yrs to 30 yrs
Shifts :-  Rotational

ITES, BPO, KPO, LPO, Customer Service, Operations
Customer Service Executive
May 18, 2016 - May 19, 2016
Walk-in Contact Info
Contact Person :- Vikas Kapoor (HR) Contact Number :- 9971154226
10 a.m.
Desired Candidate profile
B.A , B.B.A , B.Com , B.Sc
Company profile

At HCL, you’re no ordinary employee. Each one of you is an ideapreneur who has the freedom to ideate and generate innovative solutions to our customer’s problems. And when you do that, you go beyond the promises we make to our customers. You take the Relationship Beyond the Contract. And by doing so, you become unforgettable in HCL’s pages.

Here at HCL, we encourage our employees to take the initiative to shape the roles and define areas of work that will benefit directly from their individual expertise. This culture of ideapreneurship™ is a result of HCL’s Employees First values, which collectively empower and encourage individual employees at all levels of the organization to come up with innovative solutions to operational and customer challenges.

PLOT NO. - 243 ,SP Infocity Tower A 3rd Floor Udyog Vihar Phase 1 Gurgaon (Haryana)-122001