Top

Congratulations

you have successfully applied to this job, to get mails from recruiter you need to verify your email id. Check your inbox to verify your email ID

Customer Support Associate openings in Malaysia

[1-5 Year(s) Exp]
Collabera Technologies Pvt. Ltd.
Experience : 1-5 Years
Job Type : full-time
Key skills : Communication Skills 
Job Description :

Tasks

  • Handle customer inquiries, issues or even feedback (ie. sellers and buyers/users) in both verbal and written forms
  • Provide accurate information and assistance in a professional matter to customers.
  • To be able to restore issues by providing service recovery to the customers
  • Document call center processes and FAQs, and work on continuous process improvement
  • Be the voice of customers to provide feedback to the company
  • Respond to all customers’ requests in an accurate and timely manner
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

Requirements

  • Both Fresh graduates or with experienced applicants are welcome (we can discuss the entry level based on your previous experience)
  • Strong communication skills in English verbal and written forms
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Shifts involved, required to work on night shifts, weekends and public holidays
  • Logical thinking and problem-solving skills at all times
  • Has passion in eCommerce industry
  • Previous experience in customer service is a plus
Role Category: Customer Support Associate
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations , Executive Assistant, Front Office, Data Entry , Marketing executive , Customer , Customer Service
Job Posted On Sep. 13, 2017
Last Date To Apply Oct. 13, 2017
Company Details
Company Address :

Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia

Company Website : http://www.collabera.com
Company Profile :

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Venue Location: Not Specified
Recruiter Details

Recommended Jobs