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Customer Support Associate openings in Malaysia

[1-5 Year(s) Exp]
Collabera Technologies Pvt. Ltd.
Experience : 1-5 Years
Salary : Not Specified
Job Type : full-time
Key skills : Communication Skills 
Job Description :

Tasks

  • Handle customer inquiries, issues or even feedback (ie. sellers and buyers/users) in both verbal and written forms
  • Provide accurate information and assistance in a professional matter to customers.
  • To be able to restore issues by providing service recovery to the customers
  • Document call center processes and FAQs, and work on continuous process improvement
  • Be the voice of customers to provide feedback to the company
  • Respond to all customers’ requests in an accurate and timely manner
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

Requirements

  • Both Fresh graduates or with experienced applicants are welcome (we can discuss the entry level based on your previous experience)
  • Strong communication skills in English verbal and written forms
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Shifts involved, required to work on night shifts, weekends and public holidays
  • Logical thinking and problem-solving skills at all times
  • Has passion in eCommerce industry
  • Previous experience in customer service is a plus
Role Category: Customer Support Associate
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations , Executive Assistant, Front Office, Data Entry , Marketing executive , Customer , Customer Service
Job Posted On Sep. 13, 2017
Last Date To Apply Oct. 13, 2017
Company Details
Company Address :

Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia

Company Website : www.collabera.com
Company Profile :

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Venue Location: Not Specified

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