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Customer support executive jobs in Hyderabad

[1-2 Year(s) Exp]
Tollplus India
Experience : 1-2 Years
Salary : 144000 - 162000 P.A
Job Type : full-time
Key skills : BPO 
Job Description :

Position: Customer Service Executives

Number of positions: 2

Years of Experience: 0.6 - 2 Years

Location: Hyderabad ( TollPlus Office )

Shifts: 24/6  Desk Shifts

Pay scale: CTC 144,000 - 1,62,000 / Annum

Company Profile:

TollPlus LLC. is a software company founded by a highly-experienced group of software professionals developing sophisticated End-to-End Toll Road Management solutions to address the challenges in the Electronic Toll Collection (ETC) sector in North America, and other markets in the world. Innovation-driven, the company's core services include the design, integration, implementation, and maintenance of ETC systems, for toll roads, traffic and violation enforcement, parking management, transit and image processing management. In the fast-changing market of ETC, TollPlus puts a strong focus on technology and R&D to offer world-class products and services.

TollPlus LLC. headquarters in Chandler, AZ and has a development facility in India. The company has over 120 employees and is growing quickly to address the market needs.


• Graduate with proven working experience (1 - 2 Years) in providing help desk support

• Proficiency in Hindi is Must ( Fluent in Speaking and reading ) English should be good

• knowledge of help desk software (Good to have databases and remote control)

• Strong communication skills in Hindi.

• Multi-tasking skills

• Customer service orientation.

• Should be willing to work in shifts (Morning, Afternoon & Night shifts.)


• Provide first level contact and convey resolutions to customer issues

• Properly escalate unresolved queries to the next level of support

• Track, route and redirect problems to correct resources

• Update customer data and produce activity reports

• Walk customers through problem-solving process

• Follow up with customers, provide feedback and see problems through to resolution

• Utilize excellent customer service skills and exceed customers’ expectations

• Ensure proper recording, documentation, and closure

• Recommended procedure modifications or improvements

• Preserve and grow your knowledge of help desk procedures, products, and services

[Note: System and application training will be provided to all the candidates once they join.]

Role Category: support executive
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 2
Job Posted On Sep. 17, 2018
Last Date To Apply Sept. 30, 2018
Company Details
Company Name :

Tollplus India

Company Address :

122, Madhapur Rd, Kavuri Hills Phase 1, Kavuri Hills, Jubilee Hills, Hyderabad, Telangana 500033

Company Website :
Company Profile :

TollPlus LLC. is a software company that specializes in Toll Road Back Office Systems (BOS). Our passion is finding advanced solutions for the challenges of the modern high-volume transaction and revenue collection business. Beginning development in 2008 and using the latest technologies, our team has created a best-in-class Toll Road Back Office System (T-BOS™). T-BOS is a comprehensive, scalable, lightweight, secure, and highly customizable enterprise technology built for the automated management of modern toll roads. Our product was developed using advanced technologies that focus on significantly improving Toll Road Agency efficiencies by reducing "Operating Expenses" and "Increasing Revenue", while ensuring the highest level of service to our customers.

In addition to T-BOS, we have also developed a Cloud based interoperability solution for interstate transaction management (T-HUB™). This solution provides a national interoperable network that is used to clear financial toll transactions across the country based on a centralized Hub. It provides a method to process license‐plate‐based transactions which cannot be identified by the Toll Facility Operator as an existing toll account or a known violator at an away (different) agency.

T-HUB is provides central clearing house capabilities that can be extended to many other markets than just tolling. It is configurable and will be used for other national clearing house opportunities throughout the world.

The owners and key leaders of the company are very experienced in implementing high volume, secure, flexible, scalable, enterprise-wide technology solutions for Fortune 50 Credit Card, Telecommunications and Insurance corporations. As such, we have recruited and hired a very seasoned group of IT professionals that we have worked with in the past that are the cream of the crop. TollPlus technology employs industry best practices in customer relationship management, transaction processing and software development which serve to expand what is possible for a toll facility.

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