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DE Relationship Executive Job Openings in Chennai

[2-4 Year(s) Exp]
Onecipher Solutions Pvt Ltd
Experience : 2-4 Years
Salary : 2400000 - 3600000 P.A
Job Type : full-time
Key skills : Sourcing  HR 
Job Description :

DE Relationship executive (Onboarding Stage) Requirements

1.     DE Onboarding

a.     Visit businesses(es) where the newly enrolled DE has been assigned for a dry run.

b.     On confirmation with concerned DEC, introduce the mentor DE to the new DE

c.      Make them exchange phone numbers

d.     Run through App tasks and request mentor DE to assist and explain the critical App tasks.

e.     After completion of the dry run(s), request new DE to come to the office or if possible visit business(es) again and meet with both mentor DE and new DE to obtain feedback on the dry run experience.

f.       After the first live run communicates with new DE to obtain views on live run experience.

g.     After the first week of service, physically meet with all new DEs who have gone on live runs that week and run through their accomplished numbers (trip kms, number of trips, relocation kms, late login, late attendance).

h.     Log all issues expressed by the new DEs and work with Resource Manager, DECs, and Operations team to address and/or resolve these issues.

i.        Communicate with DEs on action taken and closure of issues raised

                        Receive calls from all DEs on any issues concerning their compensation or accessories.

                        Document all calls received, track and monitor until the closure of all issues. The document should contain a date issue was raised and the expected date of closure. This will depend on the issue but should not take more than one week from the date issue was raised. Communicate action taken on these issues back to the concerned DE. Work with Resource Manager and DE Coordinator and Application teams to address issues

                        Maintain open communication with DEs and make attempts to inquire about their well being when DEs are disabled for any reason

 

Role Category: Sourcing ,Interviewing and Onboarding
Educational Qualification: Post Graduate , Undergraduate
Functional Area: Other
Vacancies : 2
Job Posted On Aug. 23, 2018
Last Date To Apply Nov. 30, 2018
Company Details
Company Address :

OneCipher Solutions Private Limited
1st Floor, New No 315, Old No 123A, TTK Road,
Alwarpet, Chennai 600018.
Contact No:9025112511
email: suganya.m@vroomrides.com

Company Website : http://www.vroomrides.com/
Company Profile :

Company Introduction

Vroom, a brand of OneCipher Solutions Private Limited, is in the business of redefining city commuting by providing an on-demand, two wheeler ride to passengers.

Vroom is looking to build a great technology team consisting of motivated architects and engineers who bring an insane amount of passion to their work.  Vroom offers competitive compensation, stock options, work from home possibilities, and most importantly, a company platform where employees can truly explore their potential.

Venue Location 1:

OneCipher Solutions Private Limited
1st Floor, New No 315, Old No 123A,

TTK Road, Alwarpet,

Landmark: Backside of P N Roa Building

Chennai 600018.

Contact No: 9025112511.

Recruiter Details

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