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Job Designation : Business Associates
Domain/Vertical : Telecom (BPO)
Location : Chennai
Qualification : Any Graduation/Any PG/BE/B.Tech/Diploma
Languages : English is MUST (Tamil,Hindi,Kannada,Telugu,Malayalam,Telugu)
Experience : 0 to 1 Yrs ( Freshers )
Shift : Day Shift
Salary : 8000 TO 11500
Cab : NO
Roles & Responsibilities:
Point of Contact for Customer for process related queries.
Proactively coordinate with the colleagues and supervisors in cooperation with the customers and internal client support teams.
Ability to identify gap and share process improvement ideas.
Ensure all administrative and technical requirements are fulfilled.
Follow up customer email until closure and manage the processes SLAs in a timely manner.
Provide SME support and clarify the customer queries
Ability to analyze data from a SME perspective.
Ability to conduct refresher/ process trainings.
Updates himself regularly with Company policies on Information Security Management System.
Adhere to Information Security Policies of the Company.
Report any Security Incident that is observed.
Good command of Language (oral and written)
Strong analytical, communication and interpersonal skills.
Well organized, able to manage Production and support the process activities.
Act with sense of urgency and demonstrate proactive behavior
Committed towards delivering Quality performance.
Knowledge about cards business is an asset (transaction processing, implementation processes, internal organization)
Interested candidates contact to the below number or forward your updated resume to below mail I.D
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