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Domestic Voice Process openings in Guntur

[0-0 Year(s) Exp]
Hinduja Global Solutions
Experience : 0-0 Years
Salary : 93444 - 100392 P.A
Job Type : full-time
Job Description :

Job Profile: 1. Primary responsibilities:

a. Customer related:

·         Adhering to the KPI, and understanding Quality & Auditing parameters

·         Provide First Time Resolution [ FTR ] on all Calls

·         Ensure Customer is satisfied on all Calls & they are given quick resolutions

·         Escalate Long Pending Issues of Customers to supervisor / appropriate Desk

·         High level of integrity

·         Give Correct and Complete Resolution to Customers on all Calls to avoid Repeat Calls by Customers.

·         Be Polite with all Customers

·         Ensure Customers Account Information is not compromised

·         Zero Fatal Error (FE)

b. People related:

·         Mentor & coaches new members of the team based on requirement

·         Understand the company policies and adhere to it diligently, basic professional standards and established procedures, policies before taking action and taking decisions.

·         Assumes responsibility for work activities and coordinating efforts

·         Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

·         Adhere to attendance and punctuality norms 

c. Process related:

·         Maintaining TAT

·         Understanding and adhering to quality standards

·         Acquiring knowledge and Skills of related area of the process

·         Understands, knows and interprets different complex scenarios and is able to resolve all assigned tasks

·         Update oneself to   changes in product on a daily basis

·         All KPI Targets should be met.

·         Average Handling Time (AHT) target to meet as per process

3. Desired Knowledge, skills and abilities:

1.           Possess basic call center operations knowledge

2.           Good reasoning and analytical skills

3.           Able to communicate fluently in the vernacular language

4.           Reasonably good at  typing

5.           Active listening skills

6.           Passion to learn

7.           Persuasive skills

8.           Ability to comprehend the customer requirement well 

Position: Full time

 

Role Category: CUSTOMER CARE EXECUTIVE
Educational Qualification: 12th pass , Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations , Voice Process
Vacancies : 100
Job Posted On Sep. 15, 2017
Last Date To Apply Oct. 31, 2017
Company Details
Company Address :

HGS Satya's DVR Plaza, 6-3-21 New # (322), 3/2 Arundalpet,Guntur 522 007

Company Website : https://www.teamhgs.com
Company Profile :

HGS being an MNC has its client list in the consumer packaged goods, retail, consumer electronics and technology, banking, insurance, healthcare, public sector, and telecommunications and media industries. HGS is now a leader in customer experience management, optimizing the customer journey to make its clients more competitive. Today, HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions.

Venue Location 1:

For more Details, please contact: Shabana, +91-9063313945

HGS Satya's DVR Plaza, 6-3-21 New # (322), 3/2 Arundalpet,Guntur 522 007

Venue Location 2:

For more Details, please contact: Shabana, +91-9063313945

HGS Satya's DVR Plaza, 6-3-21 New # (322), 3/2 Arundalpet,Guntur 522 007

Venue Location 3:

For more Details, please contact: Shabana, +91-9063313945

HGS Satya's DVR Plaza, 6-3-21 New # (322), 3/2 Arundalpet,Guntur 522 007

Venue Location 4:

For more Details, please contact: Shabana, +91-9063313945

HGS Satya's DVR Plaza, 6-3-21 New # (322), 3/2 Arundalpet,Guntur 522 007

Recruiter Details

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