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Hiring Service Desk Analyst in Chennai and Pune

[1-3 Year(s) Exp]
Aspiration Imaging Services Pvt. Ltd.
Experience : 1-3 Years
Job Type : full-time
Key skills : CRM  English Communication 
Job Description :

Responsibilities:

·         Serve as the first point of contact for customers seeking technical assistance over the phone or email

·         Perform remote troubleshooting through diagnostic techniques and pertinent questions

·         Determine the best solution based on the issue and details provided by customers

·         Walk the customer through the problem-solving process

·         Direct unresolved issues to the next level of support personnel

·         Record events and problems and their resolution in logs/ tickets

·         Follow-up and update customer status and information

·         Pass on any feedback or suggestions by customers to the appropriate internal team

·         Identify and suggest possible improvements on procedures

·         Continuously look for opportunities to resolve tickets at a lower support level

 

Role Category: Service Desk Analyst
Educational Qualification: Graduate
Functional Area: Service Desk Analyst
Vacancies : 20
Job Posted On Jun. 07, 2017
Last Date To Apply June 10, 2017
Company Details
Company Address :

Aspiration Imaging Services Pvt. Ltd.,
# 245, 13th Cross, CMH Road,
Indiranagar 2nd Stage,
Bangalore - 560 038

Company Website : www.aspirationimaging.co
Company Profile :

Aspiration is one of the growing IT/ITES company and Aspiration provides complete range of “Business process outsourcing, Human Resource and staffing solutions, Scanning and digitization of documents, software development and maintenance and scanners sales & Services” to organizations that end to end management of all or part of its needs. Our focus on operational excellence, coupled with strong technology base has proven to be of immense value to its rapidly growing client list. We being a IT/ITES industry focused company, we help you optimize your workforce while reducing your cost of operations through call avoidance, elimination or deflection to low cost channels, advantage for you in your end customer management efforts.

Aspiration focus on building long-term relationship with our clients and customers by ensuring the quality which is our prime intention and delivering the service on time.

Venue Location: Not Specified
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