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IBM India Pvt Limited Job Openings

Hiring Technical Support Associate in Gurgaon

[0-2 Year(s) Exp]
IBM India Pvt Limited
Experience : 0-2 Years
Job Type : walk-in
Job Description :

  • Bachelor's Degree/ Diploma ( 15 Years + education )
  • Good communication skills are requisite
  • Knowledge of Computer Hardware and Networking concepts
  • Willingness to work in night shifts

Role:

  • You will be involved in solving technical query & Trouble shooting.
  • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
  • Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:

  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
  • Assist in End to End Problem, Change and Incident Management.
Role Category: Technical Support Associate
Educational Qualification: B.B.A , BCA , B.Com , Diploma , B.sc
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On May. 22, 2017
Last Date To Apply Nov. 18, 2016
Company Details
Company Name :

IBM India Pvt Limited

Company Address :

Not Specified

Company Website : http://www.ibm.com/in-en/
Company Profile :

IBM is looking for people to work alongside the best and brightest minds in the world to build a smarter planet, and have time to live in it, too. Few places offer as many opportunities as IBM to gain knowledge in your field of expertise, work in a stimulating environment, and be rewarded for outstanding performance. From research to consulting, services, solutions and products - the breadth and global spread of our business offers career opportunities that straddle all facets of a global business.

Venue Location 1:

Contact Company:IBM India Pvt Limited
Telephone:7042555703

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