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Dell Private Limited Job Openings

Immediate hiring for Customer Service Associate in Hyderabad

[0-0 Year(s) Exp]
Dell Private Limited
Experience : 0-0 Years
Job Type : walk-in
Key skills : BPO 
Job Description :

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
  • Identify customer needs / requirements and recommend solutions
  • Reviews and distributes pertinent cross-functional information.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dells product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Escalates more complex customer technical issues to senior level support.
  • Fields inbound contacts (voice/email, etc.) for both internal and external customers.
  • Responsible for pre-sales and/or post-sales service to customers.

Requirement:

  • Should be open to work in rotational / night shifts in a 24 by 7 environment.
  • Should have an excellent communication skills.
  • Both side transport facility available.

Eligibility:

  • Any Graduate with at least 6 months of calling experience or 12 months of Non-BPO/ Domestic Calling experience.
  • Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Role Category: Customer Service Associate
Educational Qualification: Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On May. 22, 2017
Last Date To Apply Oct. 21, 2016
Company Details
Company Name :

Dell Private Limited

Company Address :

Not Specified

Company Website : http://www.dell.co.in/
Company Profile :

http://www.dell.co.in/

Venue Location 1:

Dell International Services, Hitech city.

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