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Immediate Job openings for AvayaPBX and AACC in Bangalore

[6-7 Year(s) Exp]
Megabyte IT Services
Experience : 6-7 Years
Job Type : full-time
Job Description :

Job Description:

Deliver remote service and support to customers • Work in shifts • Interact with customers to provide response to inquiries, concerns, and requests • Gather customer's information and determine the issue by technically evaluating and analyzing the symptoms • Follow standard processes and procedures • Identify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate. • Accurately process and record call transactions using designated tracking software; • Follow up and make scheduled call backs to customers where necessary; • Stay current with system information, changes and updates • Prepare Knowledge base articles post issue resolution / Standard operating procedures for repeat activities.

Key Skills:

Indepth Knowledge in supporting and handling AACC and CM • Troubleshooting and log file analysis • Administration and Support of various flavors of AACC • Able to solve a wide range of basic to complex problems with general guidance • Managing Escalations • Have good understanding of integrations with other adjuncts for these products • Knowledge on Nortel & Avaya PBX

Role Category: engineer
Educational Qualification: Not Specified
Functional Area: IT Software - Other
Job Posted On Jun. 29, 2017
Last Date To Apply July 29, 2017
Company Details
Company Name :

Megabyte IT Services

Company Address :

Third Floor - Kenedy Plaza,
Upstairs - Bank of Baroda,
Rasipuram (TK),
Namakkal (DT) - 637 408.

Company Website :
Company Profile :

Mega Byte IT Services is globalized leading services provider in the field of IT and ITES such as Software Development and Support outsourcing, Professional website strategies development and maintenance, Mobile application development and product / service oriented support. Mega Byte driven by higher level protocols that delivering high performance and more utility in terms of cost and time and in-class unmatched quality.

Venue Location: Not Specified
Recruiter Details

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