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Immediate Job Openings for Customer Support Executive In Bangalore

[2-4 Year(s) Exp]
Rapido Bike Taxi
Experience : 2-4 Years
Job Type : full-time
Job Description :

Job Description:

We are looking for people who are quick and can think on their feet. You will be pivotal in providing our customers a seamless experience and help us solve their problems and give them an end to end solution making them get the best of our platform. Working on mail support, chat support plus calls if need. If you like what you hear - read on!

 

Desired Skills/Experience

Should have 2 – 4 years of experience preferable in email support & chat.

Shift timings will be 2 PM - 11 PM (Fixed shift)

Handling customer complaints/analysing statistics & other data to determine the level of customer satisfaction

Education Qualification: 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)

A master of multi-tasking through various systems, screens, and tasks during customer interaction.

Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies.

Managing the Ticketing system to ensure visibility of status to Customer and internal teams

Defining ticketing metrics and turnaround times for the Catalogue team

Should have good communication and acknowledging skills

Strong Knowledge of email etiquette Principles

If needed should call the customer and close the case. should able to handle mails and resolve them within the TAT assigned.

Being able to accurately diagnose situations and process contingency

Role Category: Customer Support
Educational Qualification: Not Specified
Functional Area: Backend Operation
Vacancies : 2
Job Posted On Feb. 14, 2018
Last Date To Apply March 13, 2018
Company Details
Company Name :

Rapido Bike Taxi

Company Address :

HSR Layout, 7th Sector, Bangalore

Company Website : www.rapido.bike
Company Profile :

India`s No.1 Bike Taxi

Rapido is a pioneer in bike taxi industry in India. Rapido is founded by a bunch of IITians and has over 1.7 lakh registered users and 5000+ registered Captains, is doing 2500 completed rides per day. Rapido currently operates in Bengaluru and Gurugram.

On Demand Bike Pool is yet another initiative to reach out to more consumer needs. Bike Pooling essentially helps people travelling through the same route to share their ride.

Venue Location: Not Specified
Recruiter Details

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