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Immediate Opening for Quality Analyst in Bangalore

[2-3 Year(s) Exp]
Experience : 2-3 Years
Job Type : walk-in
Key skills : Quality Assurance 
Job Description :

  • Key Deliverable As a team member within a highly collaborative team, the QA will provide mentoring , advice to other team members, as well as participate in performance reviews and provide training paths
  • Daily call Audit of at least 25 Tele Sales & Services Associates(TSSA)
  •  Daily call pull sheet is to be maintained and shared with the respective Business Managers.
  • Accomplish weekly quality check reports and scorecards
  • Must spend 3 hours a day in the team and give spot feedback on calls to the Unit Managers/ Team Leader.
  • Accountable for performance of 0-1 bucket TSSAs
  • Ramp up tighter quality controls for all Telesales teams.
  • Present Monthly, Quarterly and Yearly Assessments of the Teams performance.
  • Identify areas of improvement in associates performance through trending and analysis
  • Initiate process improvements to effectively align teams capabilities with current and future needs
  • Conduct calibration sessions to ensure uniformity of understanding
  • Recommend training programs necessary to drive improvement for low performers.
  • Develop test methods and techniques to ensure in-depth knowledge of policies and procedural guidelines
  • Perform other tasks/projects assigned by the immediate superior
  • Articulate operational issues and trends to management
  • Work independently and set priorities with only high level direction.
Role Category: Quality Analyst
Educational Qualification: Not Specified
Functional Area: IT Software - Application Programming, Maintenance
Job Posted On May. 21, 2017
Last Date To Apply Jan. 26, 2017
Company Details
Company Name :

Company Address :

Not Specified

Company Website :
Company Profile : Ltd is the largest and the most trusted matrimony
brand in the world with employee strength of around 4000 associates
in India and abroad. The service offering of the brand are in
matchmaking and marriage related services through websites, mobile
sites and mobile apps and is also complemented by 150+ company
owned retail outlets. Its flagship products are BharatMatrimony,
CommunityMatrimony and EliteMatrimony in the matchmaking
business, with over 2.5 million active members availing these services.

Venue Location 1:

# 14 chartered center 3rd floor laskar hosur road adugodi anepalya, Opp: Bescom Office , Bangalore 560030

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