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Immediate openings for IT help desk in Chennai

[0-0 Year(s) Exp]
Exovy Job Search
Experience : 0-0 Years
Job Type : full-time
Key skills : Basic Computer Skills 
Job Description :

Skills & Personal Attributes Required

Hardware or networking knowledge will be preferred
Working knowledge in MS - Excel
Fluency in spoken Hindi, English is must.
One year or more experience in a call center environment

·  Respond to customer inquiries

·  Answer calls professionally

·  Research required information using available resources

·  Handle and resolve customer complaints

·  Enter customer information

·  Identify and escalate priority issues

·  Route calls to appropriate resource

·  Follow up customer calls where necessary

·  Complete call logs and produce call reports

·  Track and route problems and requests and document resolutions

Role Category: IT HELP DESK
Educational Qualification: Not Specified
Functional Area: HR, Recruitment, Administration, IR
Job Posted On Jul. 31, 2017
Last Date To Apply Aug. 29, 2017
Company Details
Company Name :

Exovy Job Search

Company Address :

EXOVY JOB SEARCH,
5/9 BHARATHIYAR STREET,
WEST TAMBARAM,
IRIMBLIYUR.

Company Website : http://www.exovytechnologies.com/
Company Profile :

Regularly monitor and maintain a log of the status of critical services, performance of servers including but not limited to monitoring of CPU, disk space, memory utilization, I/O utilization, etc.

Regular analysis of events and logs and maintain the reports for future audit purposes.

Installation / updation / patch updation of guidelines provided.

Periodic health check of the systems, troubleshooting problems, analyzing and implementing rectification measures.

 

Venue Location: Not Specified

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