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Immediate Openings for Technical Support Executive in Gurgaon

[0-10 Year(s) Exp]
Teleperformance
Experience : 0-10 Years
Job Type : full-time
Key skills : BPO  Communication Skills  Computers 
Job Description :

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Provide technical support to customers

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates

 

Skill and Knowledge Qualifications:

·        Proper phone etiquette;

·        Ability to speak and write clearly and accurately;

·        Demonstrated proficiency in typing and grammar;

·        Knowledge of relevant software computer applications and equipment;

·        Knowledge of customer service principles and practices;

·        Effective listening skills;

·        Willingness to co-operate with others and work to the greater good;

·        Multi-tasking capabilities;

Role Category: Technical support, customer service
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations , Customer Service
Job Posted On May. 30, 2017
Last Date To Apply June 30, 2017
Company Details
Company Name :

Teleperformance

Company Address :

Shop no. 10, 11 RIICO Industrial area,Shipra Path , Mansarovar, Jaipur

Company Website : www.teleperformance.com
Company Profile :

Teleperformance is a multinational company headquartered in France. Thecompany specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). ...Teleperformance is one of the world's largest BPO companies valued at $4.050 billion and headquartered in Paris, France.

Venue Location 1:

Gurgaon

Recruiter Details

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