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Immediate openings for Voice process in Bangalore

[0-3 Year(s) Exp]
Ekhard
Experience : 0-3 Years
Salary : 100000 - 350000 P.A
Job Type : full-time
Key skills : BPO 
Job Description :

Dear Candidate,

Greetings from EKHARD HR Services!!

We are hiring Technical Support Representatives / Customer Support Representatives for the below mentioned Clients. Walk In with all your documents and attend the Interview to the below mentioned address.

POSITION SUMMARY –

A CSR / TSR in this role deals with a number of incoming calls pertaining to the client’s business. The

Associate provides excellent customer service and gives precise information to the customer ensuring

customer satisfaction.

Available Shifts –

Day Shift

US Shift

UK Shift

Rotational Shift

Education Qualifications / Eligibility:

12th, UG ( with Experience)/GRADUATE FRESHERS  Minimum – 18 years of Age

Excellent in Communication Skills

KEY RESPONSIBILITES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.

• Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.

• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.

• Ensures all information provided is post verification and authentication as per the Data Protection Act

• Updates the client software with customer information, queries and Service requests.

• Provides new thoughts and ideas for process improvements

• Works in conjunction with process requirements and metrics (SLA)

KNOWLEDGE AND SKILLS

• Excellent communication skills

• Polite and customer service oriented

• Able to comprehend customer queries and provide the relevant resolve

• Exhibits patience and empathy to resolve customer queries

• Typing Skills: 15 wpm with 85 % accuracy

All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox.

If interested kindly Walk-In at our office From 11:30 AM TO 3 PM with all the documents.

Also, requesting you to refer your friends and help them to get a job.

 

Venue:

#30, Ground Floor, BTM 2nd Stage,

Bannerghatta Road, Opp to Gopalan Innovation Mall, Next To Hero Showroom

Bangalore - 560076

 

Thanks & Regards

 

Meet – Sahana

Call – 7349790917

Role Category: CUSTOMER SERVICE EXECUTIVE
Educational Qualification: 12th pass , Graduate
Functional Area: Customer Service
Vacancies : 50
Job Posted On Jul. 28, 2017
Last Date To Apply Aug. 31, 2017
Company Details
Company Name :

Ekhard

Company Address :

Venue:
#30, Ground Floor, BTM 2nd Stage,
Bannerghatta Road, Opp to Gopalan Innovation Mall, Next To Hero Showroom
Bangalore - 560076

Company Website : www.ekhardhrservices.com
Venue Location 1:

Venue:
#30, Ground Floor, BTM 2nd Stage,
Bannerghatta Road, Opp to Gopalan Innovation Mall, Next To Hero Showroom
Bangalore - 560076

Recruiter Details

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