Provide technical support to customers through chat and email requests Independently identify, troubleshoot , categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures Understand technical issues i.e. SIM card, network connectivity, mobile data connectivityand resolve them for customers Retain ownership of all cases throughout the resolution process Skills Requirements Minimum 12 - 48 months of PC / Tech support / Telecom service experience Openness to work in 24/7 environment , including night shifts and holidays Ability to demonstrate customer empathy, excellent customer diplomacy skills Address customer questions in a timely manner while maintaining a level of quality in communication that meets or exceeds written expectations Excellent email/chat communication skills as previously demonstrated Excellent verbal, written, and interpersonal communication skills in English Ability to troubleshoot and resolve technical problems individually or in a team environment Please carry below sets of documents : Education (Originals + Photocopies) Experience (Previous and Current Organization) Photo ID Proof, Pan Card (Original and Photocopies) Updated, Printed copy of resume & 1 PP size Photo Note :
Candidates already attended Interview with us in last 3 months may ignore the mail. This is generic mass mailer, If you are not intended recipient, Please ignore the mail Please bring your referral / friends who would be interested for this career opportunity.
ITES, BPO, KPO, LPO, Customer Service, Operations
Walk in dates
July 13, 2016 - July 13, 2016
Accenture PLC is a multinational management consulting services company. Its incorporated headquarters have been in Dublin, Ireland since 1 September 2009. It is the world’s largest consulting firm as measured by revenues and is a Fortune Global 500 company
Plant No-3.Godrej and Boyce Complex ,LBS Marg,Vikhroloi West ,MUMBAI,Maharashtra,India