Immediate walkins for Technical support in Accenture at Hyderabad

Accenture 1 Year 0 Months-4 Year 0 Months Hyderabad Not Specified walk-in 40 BPO
Job Description

  • Provide technical support to customers through chat and email requests
  • Independently identify, troubleshoot , categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures
  • Understand technical issues i.e. SIM card, network connectivity, mobile data connectivityand resolve them for customers
  • Retain ownership of all cases throughout the resolution process

Skills Requirements

  • Minimum 12 - 48 months  of PC / Tech support / Telecom service experience 
  • Openness to work in 24/7 environment , including night shifts and holidays
  • Ability to demonstrate customer empathy, excellent customer diplomacy skills
  • Address customer questions in a timely manner while maintaining a level of quality in communication that meets or exceeds written expectations
  • Excellent email/chat communication skills as previously demonstrated
  • Excellent verbal, written, and interpersonal communication skills in English
  • Ability to troubleshoot and resolve technical problems individually or in a team environment

Please carry below sets of documents : 

  • Education (Originals + Photocopies)
  • Experience (Previous and Current Organization)
  • Photo ID Proof, Pan Card (Original and Photocopies)
  • Updated, Printed copy of resume & 1 PP size Photo

Note :  

  • Candidates already attended Interview with us in last 3 months may ignore the mail.
  • This is generic mass mailer, If you are not intended recipient, Please ignore the mail
  • Please bring your referral / friends who would be interested for this career opportunity. 

ITES, BPO, KPO, LPO, Customer Service, Operations
July 13, 2016 - July 13, 2016
Walk-in Contact Info
Recruiter Name:Sheeba Kabeer Reference Id: Telecom Tech Support
11 a.m.
Desired Candidate profile
Any Graduate
Company profile

Accenture PLC is a multinational management consulting services company. Its incorporated headquarters have been in Dublin, Ireland since 1 September 2009. It is the world’s largest consulting firm as measured by revenues and is a Fortune Global 500 company

Plant No-3.Godrej and Boyce Complex ,LBS Marg,Vikhroloi West ,MUMBAI,Maharashtra,India