Assistant Manager Customer Service

Job Description

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be  ensuring exceptional customer experiences

• Develop and implement strategies to improve customer satisfaction and loyalty
• Handle escalated customer issues and complaints with empathy and professionalism
• Collaborate with other departments to resolve complex customer inquiries
• Analyze customer service data and prepare reports for upper management
• Contribute to the development and implementation of customer service policies and procedures
• Ensure adherence to quality assurance standards and company guidelines
• Identify and recommend process improvements to enhance efficiency and customer experience
• Participate in hiring, training, and onboarding of new customer service team members

Qualifications

• 5-8 years of customer service experience, with 1-2 years in a supervisory role
• Bachelor's degree 
• Exceptional communication skills, both verbal and written
• Strong leadership abilities with a supportive and decisive approach
• Excellent problem-solving and conflict resolution skills
• Ability to analyze data and generate actionable insights
• Strong time management and organizational skills
• Customer-focused mindset with a commitment to delivering high-quality service
• Adaptability to changing priorities and ability to work in a fast-paced environment
• Fluency in English and Hindi

Additional Information

The Customer Service Executive supports the Sales team with customer service