Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

We are seeking a data-driven and analytical Business Intelligence (BI) Analyst to join our growing India Operations team. In this role, you will act as the vital bridge between global data intelligence team, data infrastructure and strategic tech support execution. You will be responsible for ensuring consistent metric definitions across customer support operations and designing and maintaining production ready dashboards with user friendly visual KPIs and action oriented insights.

The ideal candidate has a deep technical proficiency in modern reporting tools, combined with a sharp business mindset to translate analytical insights into user friendly dashboards and actionable insights.

Job Responsibilities

Build, publish, and maintain intuitive, high-performance dashboards and reports (primarily using Power BI or equivalent) to track operational metrics

Establish and maintain robust customer SLA reporting templates and structures that empower non-technical business leaders to easily perform self-service data exploration

Collaborate with data intelligence teams and enable structuring of raw datasets into clean, reporting-ready datasets.

Standardize, define, and document enterprise-level KPIs and metrics to ensure a single version of the truth across all business units.

Establish and maintain a centralized KPI repository and nomenclature in alignment with customer SLAs across all service tiers.

Perform deep-dive analyses including trend analysis, root-cause identification, and hypothesis testing to solve critical business bottlenecks.

Develop predictive models and deploy basic data science pipelines (Python/R) to forecast operational performance and customer success metrics.

Partner directly with global operations teams to translate complex or region specific business problems into highly structured analytical use cases.

Bridge the Gap: Serve as the technical translator between data Infrastructure Engineers, Data Scientists, and Operations, Finance, and other business stakeholders.

Communicate technical findings through compelling visual storytelling and actionable data presentations to non-technical business leaders.

Enforce data governance and resolve data quality anomalies in coordination with data engineering team.

Collaborating With: Everseen’s Global Operations, Data intelligence team, Product team, and Engineering Team, our customers and our employees

Required Technical Skills:

Bachelor’s or Master's degree in Computer Science, Data Science, Mathematics, Engineering, Information Systems, or a related quantitative field.

5+ years of experience in analytics engineering, business intelligence, data engineering, or a highly technical analyst role.

High proficiency in Power BI (including DAX, Power Query) or Sigma Computing

Solid understanding of service desks like JIRA, Service Now etc. and relevant middleware, specifically the data interface APIs and optimized data extraction.

Solid understanding of cloud-based warehousing architectures, specifically Databricks.

Adequate SQL skills, including functions, and query optimization for performance and cost.

Communication: Exceptional ability to communicate complex data structures and analytical insights to both technical teams and non-technical executives

Experience writing production-level Python or PySpark script for general data manipulations.

Certifications such as Microsoft Fabric Analytics Engineer Associate or dbt Analytics Engineering Certification.

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

We OWN THE OUTCOME. No silos, no excuses.

We ARE CUSTOMER-FIRST. They guide our decisions.

We ARE ONE TEAM. Debate, decide, commit.

We MOVE WITH PACE. With simplicity and quality.

We RAISE THE BAR. On talent, innovation and impact.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.

BI Analyst

Job Description

Job Responsibilities

Collaborating With: Everseen’s Global Operations, Data intelligence team, Product team, and Engineering Team, our customers and our employees

Required Technical Skills:

About Everseen

Our Commitment

About Everseen

Similar Jobs

Manager, Provider Data Operations

Workforce Management Analyst

Senior React Native Engineer (Remote, Full-Time) [HR222]

Executive Assistant to CEO

Quality Assurance Engineer - Playwright

Senior AI/ML Scientist