GSA - Front Office

Company Description

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

Job Description

•Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

•Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

•Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

•Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

•Provide effective support to the team to enable them to provide effective and efficient services.

•Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

•Degree or Diploma in Hotel Management.

•1-2 year of experience in branded hotels

•Opéra Knowledge

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.