Guest Service Associate - Front Office

Job Description

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

Qualifications

1. University graduate / Hotel Management/ Hotel School Diploma.

2. Fresher or 1 year experience in International Hotel Chain in Front desk operations.

3. Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.