Reservation Executive

Job Description

• Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,
• Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,
• Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,
• Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,
• Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,
• Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,
• Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,
• Handle VIP, corporate, and special request reservations with the highest level of attention, confidentiality, and care,
• Prepare and submit daily, weekly, and monthly reservation reports as required,
• Build and maintain strong professional relationships with travel agents, corporate partners, and internal departments,
• Actively participate in trainings and contribute to continuous improvement of service standards and reservation processes.

Qualifications

• Minimum 3 years of experience in a similar role within a luxury or 5-star hotel environment,
• Excellent verbal and written communication skills in English (additional languages are an asset),
• Strong working knowledge of Opera PMS, CRM systems, and online booking channels,
• Highly detail-oriented with strong organizational, planning, and multitasking skills,
• Guest-focused, sales-driven mindset with a polished, professional, and warm service approach,
• Ability to work effectively under pressure while maintaining accuracy and professionalism,
• Flexibility to work shifts, including weekends and public holidays.