Senior Analyst - Scheme Events

Accountabilities

You will oversee the delivery of pension scheme administration activities, ensuring that client requirements are met accurately, efficiently, and within agreed timelines. Your responsibilities will include:

Analyse large volumes of data and perform tasks required for periodic pension scheme management activities.

Prepare and coordinate the issuance of member communications.

Manage the end-to-end delivery process, from initial client discussions through final delivery and follow-up.

Coordinate with internal departments to ensure client requirements are understood and fulfilled.

Act as a primary point of contact for clients, building strong relationships and maintaining high levels of satisfaction.

Monitor project progress and provide accurate reports on key performance metrics.

Identify process improvement opportunities and implement solutions to enhance operational efficiency and service quality.

Proactively address delivery challenges, working with clients and internal teams to resolve issues.

Ensure that all activities comply with applicable regulatory and compliance requirements.

Requirements:

The ideal candidate will have strong analytical, organizational, and communication skills, with the ability to manage multiple priorities while maintaining a high standard of client service. You should also demonstrate sound judgment, attention to detail, and a proactive approach to problem-solving.

A degree in Business Administration, Management, or a related discipline.

Strong proficiency in Microsoft Office, particularly Excel, Word, and Outlook.

Excellent written and verbal communication skills, with the ability to build positive relationships with clients and colleagues.

Strong organizational and time-management abilities, including the capacity to manage multiple projects simultaneously.

A problem-solving mindset and the ability to assess situations critically and develop effective solutions.

Your candidature will stand out if you also have:

Previous experience in a similar role, particularly in client delivery or project management.

Strong analytical and problem-solving capabilities.

Experience working with large datasets and performing data-related tasks.

The ability to plan and manage multiple processes, stakeholders, and priorities simultaneously.

Benefits:

Group medical insurance covering employees and their dependent family members.

Annual leave entitlement of 18 earned leave days, 7 sick leave days, and 8 casual leave days.

10 public holidays per calendar year.

Blended working arrangement combining work-from-home and office opportunities, in accordance with approved business policies.

Structured onboarding and training during the first 3–6 months, with active support from colleagues.

Opportunities to develop specialist knowledge in the pension administration sector.

A dynamic working environment offering continuous learning, collaboration, and professional development.