Senior II Site Reliability Engineer Lead

Accountabilities:

• Technical Leadership and Mentorship: Provide technical direction, guidance, and mentorship to Site Reliability Engineering teams and project stakeholders, encouraging collaboration, knowledge sharing, and engineering excellence.

• Infrastructure Reliability and Availability: Oversee the operation, maintenance, and continuous improvement of critical cloud infrastructure and Compute services, ensuring high availability, scalability, performance, and resilience.

• Architecture and Operational Readiness: Define technical and operational requirements throughout the product lifecycle, influencing system architecture, engineering standards, deployment strategies, and production readiness.

• Cross-Functional Collaboration: Partner with software engineering, infrastructure, operations, and support teams to design and implement reliable, scalable, and user-friendly platforms.

• Automation and Tooling: Develop and enhance infrastructure automation tools and operational workflows to reduce manual effort, eliminate repetitive tasks, improve efficiency, and optimize system performance.

• Advanced Troubleshooting: Investigate and resolve complex infrastructure and application issues through proactive monitoring, systems programming, automation, and root cause analysis.

• Identity and Access Management: Manage and continuously improve Compute identity and access management platforms, strengthening operational efficiency and accelerating incident detection and remediation.

• CI/CD and Systems Engineering: Support reliable software delivery by improving automation pipelines, deployment processes, and infrastructure management practices.

• Incident Management: Participate in on-call rotations, lead responses to critical incidents, coordinate resolution efforts, and implement improvements that prevent recurring disruptions.

• Continuous Improvement: Identify opportunities to strengthen monitoring, operational processes, system performance, and engineering practices across the platform.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.

• Significant hands-on experience in Site Reliability Engineering, infrastructure engineering, or software architecture within large-scale production environments.

• Demonstrated technical leadership experience, including mentoring engineers and coordinating cross-functional engineering initiatives.

• Strong expertise in Linux system administration, troubleshooting, performance optimization, and production infrastructure management.

• Experience with infrastructure automation and configuration management tools such as SaltStack, Terraform, and Ansible.

• Practical experience with CI/CD platforms and automation tools, particularly Jenkins or CloudBees.

• Strong knowledge of Docker-based environments, containerization technologies, and Kubernetes orchestration.

• Experience optimizing application and infrastructure performance using technologies such as Redis.

• Familiarity with observability, monitoring, and incident detection tools, including Prometheus, Grafana, Loki, Sentry, and New Relic.

• Knowledge of web proxies and traffic management technologies such as Nginx, Envoy, and HAProxy.

• Understanding of Site Reliability Engineering principles, including Service Level Objectives (SLOs), availability targets, system resilience, and reliability engineering practices.

• Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and implement sustainable solutions.

• Excellent communication and collaboration abilities, particularly when coordinating incident responses and working with multidisciplinary teams.

• Ability to balance strategic technical leadership with hands-on engineering responsibilities in a dynamic environment.

Benefits:

• Flexible Working Arrangements: Remote-friendly working model with the flexibility to work from home, an office, or a combination of both, depending on role requirements.

• Health and Well-being: Employee benefits designed to support physical health, mental well-being, and overall quality of life.

• Financial Well-being: Benefits and resources supporting employees' financial security and long-term planning.

• Work-Life Balance: Support for personal commitments and life beyond work.

• Professional Development: Opportunities to work with cutting-edge cloud, infrastructure, automation, and distributed computing technologies.

• Technical Leadership: Exposure to large-scale engineering challenges and opportunities to influence architecture, operational standards, and platform strategy.

• Collaborative Environment: Work alongside experienced engineering and technology professionals on mission-critical global infrastructure.

• Career Growth: Opportunities to expand technical expertise, develop leadership capabilities, and contribute to innovative cloud and edge computing solutions.