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- Jobs Last Update On 28-October-2016

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    • To monitor, evaluate calls and identify areas of opportunities.
    • Provide complete, accurate, timely documented feedback on every evaluation.
    • To track and compile issues identified while call evaluation.
    • Comply with Call Monitoring procedures with 98% of accuracy and 100% of productivity.
    • Complete daily/weekly/monthly assigned number of evaluations.
    • Attend monthly review call with HOD.
    • Provide Management with reports on evaluations completed as and when requested.
    • Assist in business/process improvement by adding value to the organization/client

    Candidate Profile:

    Knowledge & Skills :-

    • The desired applicant should possess excellent oral and written communication skills.
    • Should be able be apply analytical skills, judge and rate associates.
    • The applicant should possess strong Email handling skills.
    • Good knowledge of the web applications and their functioning (Internet & Search Engines).
    • Basic knowledge of MS Office/ Excel
    • Six Sigma will be an added advantage
    Quality Assurance
    • Testing web-based applications preferably from the financial domain.
    • Good oral and written communication skills.
    • Strong Understanding of SDLC and role of a QA Analyst.
    • Strong Understanding of software testing techniques and tools.
    • To efficiently support business Operations (Ops) with process-related audits
    • To provide reporting requirements & support to Internal Audits
    • The purpose of this job role is to have accountability to provide technical and analytical support to Operations through accurate and quality auditing.
    • An important aspect of this role is to efficiently highlight errors and gaps in processes to support Operations in meeting customer expectations while meeting compliance requirements with the Companys policies and industry regulations.
    Quality Assurance

    • Develop test cases using standard methodologies and techniques
    • Execute test cases on software build in different testing environments
    • Understanding of SDLC process and responsibilities of manual/automation testing
    • Understanding project requirements, use cases and functional specifications
    • GUI, functional testing and automation of web and desktop based applications by applying latest techniques in test automation
    • Mobile (iOS and Android) functional and testing and automation; Mobile application compatibility testing across devices, OS and browsers.
    • Develop documentation for testing and automation
    • Develop and enhance test automation framework and platform using automation tools
    • Design, develop, maintain automation scripts and apply the latest techniques in test automation; e.g., data-driven testing, keyword driven testing, etc.
    • Logging defects and troubleshooting issues
    • Good communication skills, analytical skills and logical thinking
    • Work proactively to constantly improve quality of the application
    • Perform other testing-related duties as required
    Quality Assurance