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- Jobs Last Update On 28-October-2016

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  • Job Responsibilities:

    • Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
    • Analyze the performance of collection agencies and provide them corrective action for improvement.
    • Preparing daily/weekly/monthly reports basis the performance of agencies.
    • To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels. 
    • Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
    • Analyze the performance of collection agencies and providing them corrective action for improvement of performance.
    • Ensuring that the field executive visits maximum number of cases in a day as per company policy.
    • Training and development for team Motivation.
    • Should be able to resolve complaints in coordination with other departments.
    • Work very closely with team members to solve customer problems.

    Desired Profile:

    • Graduate, with minimum 2 years of collections experience.
    • Candidate should have team handling experience. 
    • Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
    • Should have experience in agency management preferably in high vintage.
    • Computer literacy: internet, email, MS Excel, ......