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- Jobs Last Update On 27-October-2016

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  • BPO / Call Centre / ITES 275000 to 500000
    • Product / Technical support with knowledge of HTML, Java script and CSS
    • Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
    • Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
    • Experience in email support and solving the technical issue by step by step process.
    • Provide email based technical support to clients in different geos - 24*7
    • Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
    • Maintain high customer satisfaction
    • Help with research and troubleshooting of tough tickets
    • Knowledge Gap Reduction
    • Process improvement & Escalations management
    • Product support/Application Support experience
    • Excellent Communication skills
    • Troubleshooting the issues related to ad servicing


    • Willing to work in 24/7 shift.
    • Graduation MANDATORY.
    • Work location  - only HYDERABAD
    • Good communication required.

    Creative Hands HR Consultancy is hiring Text support for Google

  • BPO / Call Centre / ITES 200000 to 350000
    Job Description:
    • Processing SAP orders for: Orders confirmation; Supply confirmation; Third party vendors; Invoicing; Reporting 
    • Offering information to customers via e-mails/phone;
    • Updating SAP regarding clients, supplies, pricing;
    • Maintaining relations with logistics partners and informing customers regarding availability and deliveries;
    • Creating purchase orders (POs) for the third party orders;
    • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
    • Building a relation with clients and sales representatives;
    • Checking and solving potential issues between client purchase orders (PO) and system information;
    • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient;
    • Preparing the relevant documents for the orders (export, transport, customs, insurance);
    • Preparing the invoices in a correct and timely manner;
    • Daily monitoring the assigned portfolio;
    • Solving issues regarding damaged goods, shipment delayed, etc;
    • Managing any issues, looking for solutions along with all the parties involved; 
    • Escalating any problems, delays, inconsistencies;
    • Maintaining the relation with banks, chambers of commerce, embassies and other institutions in order to certify documents
    • Ensuring completeness of documents and fully archiving them; 
    • Handling complaints related to logistics and return transports;
    • Proposing ideas for streamlining activities and taking part in projects to implement these ideas

    Desired Candidate:

    • Candidate must have prior experience in Order Management
    • Candidate must be comfortable with 24x7 shifts

    Note: Please carry your updated resume, passport size ......

    •  Provides a basic level of technical and subject matter expertise in one or more technologies.
    •  Provides assistance for the reduction in volume and mean time to recover incidents in assigned business unit by providing high-level trouble shooting on technical issues. 
    •  Provides assistance in proactive problem management in order to deliver high service levels. Adheres to Incident management procedures.
    •  Adheres to operations procedures, standards, and technical policies. 
    •  Primary relationship with peers, manager, and project team member.
    • technical skills in Linux with good working knowledge of shell scripting, should have excellent oral and written skills. Candidate should be willing to work in 24*7 Shifts. Prior experience with application support will be a plus. Strong understanding of Windows OS, Web Technologies (Jquery; Ajax; ASPX), exposure to Linux and shell scripting.
  • Position: Team Leader/ Assistant Manager - Travel Operations (Male Candidates Only)

    Location: Andheri East

    Shift: Rotational Shift


    • Manage multiple teams’ operation on the floor. 
    • Ensuring availability of staff is maintained above 98% across all allocated processes. 
    • Ensure the Error rate is maintained below 1% of total turnover/volumes. 
    • Ensuring critical to process level metrics in place. 
    • Conduct new hire training on the existing processes. 
    • Attending operational or quality meetings as per client schedule. 
    • Ensure compliance and adherence to process and create awareness on the compliance across the floor. 
    • Mentor and assist new hires and team. 
    • Willingness to work for long and odd hours. 
    • Report deviations and Act accordingly. 
    • Proactively inform manager on challenges faced.

    • Imparting Process training to new hires.
    • Conduct specialized refresher Training to existing employees.
    • Providing training on Soft Skills Training as & when required.
    • Work closely with Ops and Quality team design action plans to plug areas of opportunity.
    • Responsible for defined training throughput.
    • Managing retention during training.
    • Deliver consistent, effective and memorable classes.
    • Call monitoring and giving feedbacks to OJT agents.
    • Live class observation, feedback collection from trainees, and other method.
    • Demonstrating innovation in training by carrying floor requirement into classroom training.
    • Maintaining Data as per training Processes.
    • Create, maintain and update reports, modules and training schedules.
    • Maintain and publish RYG reports to control training attrition.
    • Content Development (modules, Training material etc.)
    • Plan and improve training workshops and projects to monitor and groom poor performers.
    • Industry : Domestic BPO (Telecom process)
    • Randomly audit required number of calls on daily basis.
    • Providing timely & accurate feedback to agents for improvement areas.
    • Take corrective actions by doing data analysis to improve process efficiency.
    • Set quality measurement metrics as per SLA parameters. 
    • Define and set quality control charts to ensure that overall SLA quality scores are always met. 
    • Work upon the action plans to improve Quality scores.
    • Identify the knowledge gaps & Language gaps and ensure documentation of the work flow process as per ISO.
    • Ability to do a Root causes analysis and action planning.
    • Conduct Quality improvement projects.


    • Candidates from Manufacturing industry are not Eligible

    • Please SMS/Whatsapp on this number once you reach office for interview.

    • All applicants are required to carry resume along with a valid photo ID proof.


  • BPO / Call Centre / ITES 300000 to 700000

    Dear Medical coding professionals,


    Urgent vacancy for Medical coder/Sr.Medical coder

    Specialties: IP DRG/ IP DRG QC

    Location: Chennai/ Hyderabad/ Mumbai

    Certification: Any certification compulsory(CPC/ COC/ CIC/ CCS)

    Salary: Best in industry

    If interested call 9176814373 or forward your profile to hr4futurejobs@gmail.com