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Lead Quality Analyst

[3-8 Year(s) Exp]
Concentrix Daksh Services India Private Limited.
Experience : 3-8 Years
Salary : 350000 - 450000 P.A
Job Type : walk-in
Key skills : BPO 
Job Description :

  • Individual Contributor Role
  • Responsible for monitoring contacts
  • Responsible for preparing and providing feedback to agents
  • Data analysis and making designated reports/decks
  • Participating in internal & external calibrations
  • Communication to heighten awareness and focusing on importance of positive customer experience
  • Making recommendations and driving improvement
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Identifying operational / training issues and helping team in fixing these gaps

 

Generic & Behavioral Skills

  • Knowledge of Contact Centre methodologies and operational principles
  • Advanced knowledge of MS products, particularly Excel
  • Excellent communication skills
  • Analytical Able to analyze data and draw insights
  • High level of accuracy and attention to detail
  • Innovative and able to influence others
  • Excellent process knowledge
  • Interpersonal and communication skills
  • Preferably from a voice process
  • Shift-Time Details: 24 * 7


Note: If interested, candidates may walk-in to the mentioned below venue
 

Role Category: Lead Quality Analyst
Educational Qualification: Graduate , Post Graduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On May. 22, 2017
Last Date To Apply May 18, 2016
Company Details
Company Address :

Building 14, Tower C,16th Floor,
DLF Cyber CIty, Near Phase 3 Rapid Metro Station

Company Website : www.concentrix.com
Company Profile :

Concentrix Daksh Services India Private Limited.

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

Venue Location 1:

Building 14, Tower C,16th Floor,
DLF Cyber CIty, Near Phase 3 Rapid Metro Station

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