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- The primary responsibility is to support the existing or implement new messaging Infrastructure.
- Escalation point for L1 & L2
- Assist Managers & Leads
- At least 6+ years of experience in implementing, supporting and administering enterprise scale messaging and collaboration environments (Microsoft Exchange, Microsoft Lync/Skype)
- Install, configure & troubleshoot different roles of Exchange servers
- Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues and managing replication
- Managing DAG and CAS Arrays, troubleshooting failover issues, addition and deletion of Exchange servers from clusters
- Migration of an on-premise Exchange environment to Exchange 2010/2013 or to Office 365
- Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues, analysis of NDR
- Configure, maintain & troubleshoot email gateways, anti-spam (Proof point, Barracuda, Mimecast, etc...)
- Handling OWA, ActiveSync related issues
- Ability to effectively prioritize, organize and execute tasks in a high-pressure environment
- With an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus
- Install, configure, maintain & troubleshoot DirSync, AD FS
- Configure, maintain and troubleshoot Office 365 environment
- Install, configure & troubleshoot Microsoft Lync
- Troubleshoot Lync client issues related to IM, Voice, Video, Desktop Sharing etc.
- Unified Messaging, Active Directory, LDAP, Kerberos and DNS.
- PowerShell cmdlet and scripting knowledge
- Certification in ITIL will be a strong plus
- Certification: MCSA or MCITP in Exchange or MCSE certification in Exchange 2013 is a strong plus
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