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Openings for Customer Support Executive

[1-5 Year(s) Exp]
ScanCafe Digital Solutions Pvt Ltd
Experience : 1-5 Years
Salary : 300000 - 400000 P.A
Job Type : full-time
Job Description :

  • Respond to all customer Emails and chat/calls (Night
  • Understand the unsaid message in an email and respond sensibly. Provide accurate information in a crisp and clear
  • Provide an appropriate response in a timely manner and follow up accordingly. Take ownership and provide resolution in the shortest possible
  • Work with internal departments to offer the best possible resolution to the customer. Understand the process and identify improvements to enhance customer
  • Exercise high level of discretion in handling highly sensitive user information and/or user generated
  • Analyze customer issues and identify trends. Manage and present reports on a weekly basis (MIS) has intimate knowledge of the customers’ needs and empathy for the customer’s
  • Provide accurate information in a crisp and clear manner.  Provide appropriate response in a timely manner and follow up
  • Take ownership and provide resolution in the shortest possible time. Work with internal departments to offer the best possible resolution to the
  • Understand the process and identify improvements to enhance customer
  • Manage and present reports on a weekly basis (MIS - Excel)
Role Category: Executive
Educational Qualification: Not Specified
Functional Area: Customer Service
Vacancies : 2
Job Posted On Jun. 15, 2017
Last Date To Apply July 15, 2017
Company Details
Company Address :

ScanCafe Digital Solutions Pvt Ltd.
Ground Floor, East Wing, Neil Rao Towers,
Plot #118, Road #3, EPIP Phase I,
Vydehi Hospital Opp Road, Towards I Gate, 1st Right,
Next to Mastkhalender Hotel,Neil Rao Towers.
Whitefield, Bangalore.
Phone : 080 - 8045484509

Company Website : www.scancafe.com/
Company Profile :

ScanCafe Digital Solutions is a very successful U.S. based start-up founded by 4 Wharton graduates and is experiencing major growth. ScanCafe won the CNN Money 2007 award for best quality and price in the US market and has been featured in the Oprah magazine and The Wall Street Journal. ScanCafe's fundamental value proposition is to enable people to relive their memories (past and present) by providing products and services that are powered by a creative workforce and serve as the customer's personal digital studio. ScanCafe is a descriptive and award winning digitization and image enhancement service which simplifies conversion of analog photos to digital formats. ScanCafe also delivers additional value added services and functionality to enhance the usability and end user experience of digital imagery by removing the labor from the client. The company is well-funded and backed by venture capital from the Silicon Valley. ScanCafe has a 600-person creative fulfillment center in Bangalore, India and headquarters in San Francisco, CA.

Venue Location 1:

ScanCafe Digital Solutions Pvt Ltd.
Ground Floor, East Wing, Neil Rao Towers,
Plot #118, Road #3, EPIP Phase I,
Vydehi Hospital Opp Road, Towards I Gate, 1st Right,
Next to Mastkhalender Hotel,Neil Rao Towers.
Whitefield, Bangalore.
Phone : 080 - 8045484509

Recruiter Details

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