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Openings for Inbound Sales and Business Associate in Pune

[18-18 Year(s) Exp]
Palm BPO Pvt. Ltd
Experience : 18-18 Years
Job Type : full-time
Key skills : Sales 
Job Description :

Location: Nagpur/Pune - Maharashtra

Salary Range: 10-35k average with Bonus+Incentive+Perks

Exempt/Non-Exempt: Exempt

Benefits: Health, Dental, Life, Vacation, etc...

Employment Type: Full Time/Part Time

Department: Sales-Inbound

Candidate Age Criteria: 18-30 Years

Description:The Inbound Sales Representative is responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our web and catalog customers.

Duties:

Establishes and maintains a high level of customer satisfaction in all sales transactions.

Consistently meets or exceeds weekly and monthly sales activity goals/targets by utilizing sound telephone based selling approaches.

Closes prospective customers using working knowledge of the Tiger Direct product line. Identifies opportunities to up-sell and cross-sell customers.

Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.

Handle all incoming phone calls with courtesy and professionalism.

Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.

Responsible for handling and resolving customer inquiries accurately timely.

Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request.

Acquire product line knowledge on all Tiger Direct products.

Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.

Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies.

Understands shipping instructions and comprehends distribution center processes.

Responsible for maintaining and updating customer files.

Request and issue debit/credit memos and return goods authorizations as required.

Correct incomplete orders.


Qualifications:

2 year college degree, 4 year college degree preferred.

Minimum 2 years call center sales experience.

Strong PC and consumer electronics skills- must understand hardware components of a computer.

Excellent verbal and written communication skills.

Afternoon and evening shifts including weekends available.

Excellent organizational skills.

Must be results-oriented, creative and energetic.

Ability to work independently and solve problems.

Ability to sit for long periods.

Clear English speaking and English medium background is mandatory.

Contact Person:

Miss. Angelina Francis

Human Resources 

7720036593 / 0712-6602464 

Between 10 am To 6:30 Pm.

Role Category: Inbound Sales Business Associate
Educational Qualification: 12th pass
Functional Area: IT Software - eCommerce, Internet Technologies
Vacancies : 10
Job Posted On May. 23, 2017
Last Date To Apply Feb. 3, 2017
Company Details
Company Name :

Palm BPO Pvt. Ltd

Company Address :

314/ Opp Dhanwantari Heights, Dharampeth, Nagpur

Venue Location: Not Specified
Recruiter Details

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