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Openings for Network Application Engineer and Solution and Escalation Lead at Chennai

Aryaka Networks India Private Limited 3 Year 0 Months-8 Year 0 Months Bangalore Min 80000 - Max 1800000 walk-in Not Specified Not Specified
Job Description

Senior Network Application Engineer (L2)

Roles & Responsibilities

The job will involve the following activities on day to day basis:

  • Supervising the provisioning of the customers.
  • Assist the NAE in monitoring the health of the Aryaka Core Networks and Customers network.
  • Diagnosing the escalated network issues & working with various stakeholders such as customers, engineering, vendors etc. and reporting the same.
  • Escalating to Escalation Engineers & follow-up on the issue for closure.
  • Take over the issue from L1 & appropriately escalate the issues to the next level or engineering and involve the support management.
  • 3-5 yrs of experience in NetworkinIndustry. Customer facing experience is an advantage.Preferably from ISP expertise or TAC

Solution and Escalation Lead (L3) 

This individual will work closely with the Aryakas TAC team, researching various deployment solutions, recreating problems and solving them in a timely manner. 


  • Researching various deployment solutions, define the technical aspects and recommending the most optimal solution to customers.
  • Be the point of contact for all escalations and complex troubleshooting scenarios.
  • Educate existing and prospective customers on how they can incorporate Aryakas solution to solve their business problems.
  • Provide training to peers, sales and pre-sales staff.
  • Involve in all POP and NetOps activities.
  • 7 to 9 years of customer facing experience as a Support Engineer in the networking domains
  • Good understanding of various network  topologies and familiarity with TCP/ IP,  IPSec, HTTP, DNS , SSL and other Internet protocols.
  • Strong command on the standards and RFCs for some of the very widely used protocols, applications, their performance and potential issues.
  • Hands-on experience with some of the leading routers/ firewalls(Cisco, Juniper etc.)

IT Software - Network Administration, Security
Senior Network Application Engineer (L2)
June 18, 2016 - June 18, 2016
Walk-in Contact Info
Recruiter Name:Smitha Website:http://www.aryaka.com/ Reference Id:Chennai
Desired Candidate profile
Any Graduate
Company profile

Aryaka is the world's first company redefining enterprise networking with WAN optimization and Application Acceleration delivered as a global service and solving application and network performance issues faced by the distributed enterprise. Aryaka's premier WAN Optimization as-a-Service accelerates any application to any location on one affordable, optimized private network.

DBS House 31A, Cathedral Garden Road Chennai -600 034
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