Openings for Network Application Engineer and Solution and Escalation Lead at Chennai

[3-8 Year(s) Exp]
Aryaka Networks India Private Limited
Experience : 3-8 Years
Salary : 80000 - 1800000 P.A
Job Type : walk-in
Job Description :

Senior Network Application Engineer (L2)

Roles & Responsibilities

The job will involve the following activities on day to day basis:

  • Supervising the provisioning of the customers.
  • Assist the NAE in monitoring the health of the Aryaka Core Networks and Customers network.
  • Diagnosing the escalated network issues & working with various stakeholders such as customers, engineering, vendors etc. and reporting the same.
  • Escalating to Escalation Engineers & follow-up on the issue for closure.
  • Take over the issue from L1 & appropriately escalate the issues to the next level or engineering and involve the support management.
  • 3-5 yrs of experience in NetworkinIndustry. Customer facing experience is an advantage.Preferably from ISP expertise or TAC

Solution and Escalation Lead (L3) 

This individual will work closely with the Aryakas TAC team, researching various deployment solutions, recreating problems and solving them in a timely manner. 


  • Researching various deployment solutions, define the technical aspects and recommending the most optimal solution to customers.
  • Be the point of contact for all escalations and complex troubleshooting scenarios.
  • Educate existing and prospective customers on how they can incorporate Aryakas solution to solve their business problems.
  • Provide training to peers, sales and pre-sales staff.
  • Involve in all POP and NetOps activities.
  • 7 to 9 years of customer facing experience as a Support Engineer in the networking domains
  • Good understanding of various network  topologies and familiarity with TCP/ IP,  IPSec, HTTP, DNS , SSL and other Internet protocols.
  • Strong command on the standards and RFCs for some of the very widely used protocols, applications, their performance and potential issues.
  • Hands-on experience with some of the leading routers/ firewalls(Cisco, Juniper etc.)
Role Category: Senior Network Application Engineer (L2)
Educational Qualification: Graduate
Functional Area: IT Software - Network Administration, Security
Walkin Contact Info Recruiter Name:Smitha Website: Reference Id:Chennai
Job Posted On May. 23, 2017
Last Date To Apply June 18, 2016
Company Details
Company Address :

35, 1st Main Rd, 3rd Phase, J P Nagar, Bengaluru, Karnataka 560078

Company Profile :

Aryaka is the world's first company redefining enterprise networking with WAN optimization and Application Acceleration delivered as a global service and solving application and network performance issues faced by the distributed enterprise. Aryaka's premier WAN Optimization as-a-Service accelerates any application to any location on one affordable, optimized private network.

Venue Location 1:

DBS House 31A, Cathedral Garden
Road Chennai -600 034

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