Senior Network Application Eng ineer (L2)
Roles & Responsibilities
The job will involve the follow ing activities on day to day basis:
ing the provision ing of the customers. Assist the NAE
in monitor ing the health of the Aryaka Core Networks and Customers network. Diagnos
ing the escalated network issues & work ing with various stakeholders such as customers, eng ineer ing, vendors etc. and report ing the same. Escalat
ing to Escalation Eng ineers & follow-up on the issue for closure. Take over the issue from L1 & appropriately escalate the issues to the next level or eng
ineer ing and involve the support management. 3-5 yrs of experience
in Network ing Industry. Customer fac ing experience is an advantage.Preferably from ISP expertise or TAC
Solution and Escalation Lead (L3)
individual will work closely with the Aryakas TAC team, research ing various deployment solutions, recreat ing problems and solv ing them in a timely manner.
ing various deployment solutions, def ine the technical aspects and recommend ing the most optimal solution to customers. Be the po
int of contact for all escalations and complex troubleshoot ing scenarios. Educate exist
ing and prospective customers on how they can incorporate Aryakas solution to solve their bus iness problems. Provide tra
ining to peers, sales and pre-sales staff.
Involve in all POP and NetOps activities. 7 to 9 years of customer fac
ing experience as a Support Eng ineer in the network ing doma ins Good understand
ing of various network topologies and familiarity with TCP/ IP, IPSec, HTTP, DNS , SSL and other Internet protocols. Strong command on the standards and RFCs for some of the very widely used protocols, applications, their performance and potential issues.
Hands-on experience with some of the lead
ing routers/ firewalls(Cisco, Juniper etc.)
IT Software - Network Administration, Security
Senior Network Application Engineer (L2)
Walk in dates
June 18, 2016 - June 18, 2016
Aryaka is the world's first company redef
ining enterprise network ing with WAN optimization and Application Acceleration delivered as a global service and solv ing application and network performance issues faced by the distributed enterprise. Aryaka's premier WAN Optimization as-a-Service accelerates any application to any location on one affordable, optimized private network.
DBS House 31A, Cathedral Garden
Road Chennai -600 034