Openings for Network Application Engineer and Solution and Escalation Lead at Chennai

Aryaka Networks India Private Limited 3 Year 0 Months-8 Year 0 Months Bangalore Min 80000 - Max 1800000 walk-in Not Specified Not Specified
Job Description

Senior Network Application Engineer (L2)

Roles & Responsibilities

The job will involve the following activities on day to day basis:

  • Supervising the provisioning of the customers.
  • Assist the NAE in monitoring the health of the Aryaka Core Networks and Customers network.
  • Diagnosing the escalated network issues & working with various stakeholders such as customers, engineering, vendors etc. and reporting the same.
  • Escalating to Escalation Engineers & follow-up on the issue for closure.
  • Take over the issue from L1 & appropriately escalate the issues to the next level or engineering and involve the support management.
  • 3-5 yrs of experience in NetworkinIndustry. Customer facing experience is an advantage.Preferably from ISP expertise or TAC

Solution and Escalation Lead (L3) 
Description: 

This individual will work closely with the Aryakas TAC team, researching various deployment solutions, recreating problems and solving them in a timely manner. 

Responsibilities: 

  • Researching various deployment solutions, define the technical aspects and recommending the most optimal solution to customers.
  • Be the point of contact for all escalations and complex troubleshooting scenarios.
  • Educate existing and prospective customers on how they can incorporate Aryakas solution to solve their business problems.
  • Provide training to peers, sales and pre-sales staff.
  • Involve in all POP and NetOps activities.
  • 7 to 9 years of customer facing experience as a Support Engineer in the networking domains
  • Good understanding of various network  topologies and familiarity with TCP/ IP,  IPSec, HTTP, DNS , SSL and other Internet protocols.
  • Strong command on the standards and RFCs for some of the very widely used protocols, applications, their performance and potential issues.
  • Hands-on experience with some of the leading routers/ firewalls(Cisco, Juniper etc.)

IT Software - Network Administration, Security
Senior Network Application Engineer (L2)
June 18, 2016 - June 18, 2016
Walk-in Contact Info
Recruiter Name:Smitha Website:http://www.aryaka.com/ Reference Id:Chennai
Desired Candidate profile
Any Graduate
Company profile

Aryaka is the world's first company redefining enterprise networking with WAN optimization and Application Acceleration delivered as a global service and solving application and network performance issues faced by the distributed enterprise. Aryaka's premier WAN Optimization as-a-Service accelerates any application to any location on one affordable, optimized private network.

DBS House 31A, Cathedral Garden Road Chennai -600 034

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