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Openings for Operational Manager in Coimbatore

EP Software Technologies (P) Ltd 7 Year 0 Months-10 Year 0 Months Coimbatore Not Specified full-time 1 Hr
Job Description

  • Effective management & engagement of employees

  • Have thorough understanding of key functions and identify area of improvement

  • Evaluate trainees and assign them buddies during their initial days on the floor

  • Co-ordinate with Trainer and share feedback on the trainees to ensure training effectiveness

  • Bring employee/operational issues to HR for immediate action.

  • Address employee grievances with employees in consultation with HR and take prompt remedial action

  • Protect confidential and proprietary data/information and ensure adequate security measures are in place by way of administrative and/or technical changes.

  • Assist help employees with their work and suggest improvements/training required.

  • Delegate employees to execute the work

  • Identify area where improvements are required such as employee or company efficiency

  • Manage employee’s work assignment, change if required

  • Consistently monitor employee absenteeism and leave patterns that are bound to affect their client delivery.Escalate any red flags to HR to control possible attrition,low performance and delivery

  • Continuously evaluate employee’s attitude, behavior and performance & share suggestions to the management in order to take corrective /improvement measures.

  • Identify the processes and procedures that can increase efficiency, effectiveness and ensure overall operational efficiency .

  • Reduce the errors/mistakes via Quality Control, by implementing QC system

  • Analyze queries /requests/concerns from employees and act appropriately . Involve HR if required

  • Receive feedback form from each client and discuss with both Management and employees, perform administrative/technical changes to improve customer satisfaction

  • Conduct weekly meeting / 1-on-1s with employees and understand their concerns

  • Conduct Weekly Review meetings with employees in night shift (RPO, QB ,Sales ,Web research, Marketing and US HR teams) ,complete and submit PKI ,RPO Review forms , share/consult with HR if required

  • Coach , Mentor and supervise employees by continuous and periodical measurement through set-metrics that will ensure employees deliver high performance and productivity that are in line with process and organizational expectations and ensure high Client Satisfaction

  • Ensure prompt release of employee benefit programs that results in employee satisfaction and minimize attrition.

  • Coordinate with HR team (day or night shift) for any employee related disciplinary action, policy violation etc,

  • Manage and make recommendations to management official procedures/processes

  • Plan and conduct random security audit with System Administrators and management to analyze any security threat.




  • At least 7-10 years of IT/ITES industry experience required

  • Hands on experience administrative skills, ability to manage employees

  • Experience in business domains such as Accounting, HR and RPO services

  • Good knowledge of key functions of Accounting, HR and RPO services

  • Experience in understanding organization of workstations/servers or IT infrastructure

  • Ability to understand day-to-day functions and seek improvements.

  • Excellent working knowledge with most software used in day-to-day functions such as Microsoft office, Windows etc,

  • Honest, loyal and maintain at most standard in business ethics

  • Ability to differentiate between personal vs. business and work towards business interest, which may contradict to personal interests

  • Maintain professional image of the company and self

  • Motivate employees to be part of ethical

  • Familiar with Corporate network is a must

  • Good understanding of present data security threats (both insider and outsider)

  • Through understanding of computer software, infrastructure, network etc,.


HR, Recruitment, Administration, IR
Operational Manager
Desired Candidate profile
Any Post Graduate , Any under graduate
Company profile

Welcome to EP TECH Coimbatore, Tamilnadu. We are a leading global ITES/KPO firm looking for qualified professionals for our growing needs.

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