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Openings for Team Leader-Field Collections in Mysore

[2-2 Year(s) Exp]
Job Zone
Experience : 2 Year(s) 0 Month(s) - 2 Year(s) 0 Month(s)
Salary : 30,000 - 30,000 P.A
Job Type : full-time
Job Description :

Job Responsibilities:

  • Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
  • Analyze the performance of collection agencies and provide them corrective action for improvement.
  • Preparing daily/weekly/monthly reports basis the performance of agencies.
  • To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels. 
  • Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
  • Analyze the performance of collection agencies and providing them corrective action for improvement of performance.
  • Ensuring that the field executive visits maximum number of cases in a day as per company policy.
  • Training and development for team Motivation.
  • Should be able to resolve complaints in coordination with other departments.
  • Work very closely with team members to solve customer problems.

Desired Profile:

  • Graduate, with minimum 2 years of collections experience.
  • Candidate should have team handling experience. 
  • Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
  • Should have experience in agency management preferably in high vintage.
  • Computer literacy: internet, email, MS Excel, MS PowerPoint
  • Should be able to coordinate with other department efficiently to resolve queries.

Who should join:

  • Candidates who are result oriented.
  • Candidates who are process oriented
  • Candidates with 2years (+) of relevant experience
Role Category: Team Leader
Educational Qualification: Any Graduate
Functional Area: Financial Services, Banking, Investments, Insurance
Job Posted On Oct. 06, 2016
Last Date To Apply Oct. 31, 2016
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