Position: Team Leader/ Assistant Manager - Travel Operations (Male Candidates Only)
Location: Andheri East
Shift: Rotational Shift
• Manage multiple teams’ operation on the floor.
• Ensuring availability of staff is maintained above 98% across all allocated processes.
• Ensure the Error rate is maintained below 1% of total turnover/volumes.
• Ensuring critical to process level metrics in place.
• Conduct new hire training on the existing processes.
• Attending operational or quality meetings as per client schedule.
• Ensure compliance and adherence to process and create awareness on the compliance across the floor.
• Mentor and assist new hires and team.
• Willingness to work for long and odd hours.
• Report deviations and Act accordingly.
• Proactively inform manager on challenges faced.
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