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Openings for Technical support Executive in Jaipur and Indore

[0-1 Year(s) Exp]
Teleperformance
Experience : 0-1 Years
Job Type : full-time
Key skills : Networking 
Job Description :

Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction

To deliver service & resolution experience to all the customers

Successfully resolve customer queries through CRM & Knowledge Base

Document in detail all interactions with customers

Effectively articulate information to customers

Educate customers on products. Help customers to be successful

Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services

Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

Role Category: Technical Support Executive
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations , IT Software - Network Administration, Security
Vacancies : 70
Job Posted On May. 22, 2017
Last Date To Apply Feb. 9, 2017
Company Details
Company Name :

Teleperformance

Company Address :

Teleperformance India, established in 2001, is the leading provider of outstanding Omnichannel Customer Experience at every single opportunity.

Known for its quality offering and outstanding people practices, Teleperformance India evolved into the preferred offshore contact center outsourcing option for English speaking nations. It is also a known name within the domestic market for its full suite of solutions extended in English and 11 regional languages (Bengali, Gujarati, Hindi, Kannada, Malayalam, Marathi, Oriya, Punjabi, Tamil, Telugu, and Urdu).

A.B.Road, Opposite Orbit Mall, Vijay Nagar, Indore, Madhya Pradesh 452010

Ravi Dubey - 9926611838

Company Website : www.teleperformance.com
Company Profile :

Teleperformance is a multinational company headquartered in France. Thecompany specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). ...Teleperformance is one of the world's largest BPO companies valued at $4.050 billion and headquartered in Paris, France.

Venue Location: Not Specified
Recruiter Details

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