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Quality Analyst Job Openings In Bangalore

[3-6 Year(s) Exp]
Maximus Human Resources Pvt. Ltd.
Experience : 3-6 Years
Salary : 200000 - 230000 P.A
Job Type : full-time
Key skills : Good Communication 
Job Description :

Greetings From Maximus,

Immediate hiring is on the process for Art of Living with experience of 3 years.Go through the Job description aand grab the best opportunity.

Quality Analyst will be responsible for doing the call audits for voice process (inbound/outbound).

The primary responsibilities of a candidate are to conduct quality audits of calls, conduct Calibration Sessions, and participate in Coaching Sessions

•             Manage process performance on Call Quality, Compliance and Internal audits

•             Meet daily/weekly/monthly assigned number of evaluations.

•             Managing individual quality teams aligned to each process for transactional quality & improvement initiatives

•             Ensuring reporting timelines & targets

•             Driving quality metrics

•             Process Improvement & Adherence, Process Standardization and TAT reduction.

•             Risk Management for Business with respect to the law and clients

•             Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards

•             Ensuring calibration on Quality parameters by using various methodologies

•             Assisting process owners in managing the processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies

•             Mentor and develop the team

•             Training/ Coaching/ Counseling/ Reporting

•             Sharing knowledge & information/ Trainings for team, team developmental activities

The desired applicant should possess following competencies:

             Excellent oral and written communication skills

             Strong Email handling skills

             Basic knowledge of MS Office

             Knowledge of quality tools

             Have good knowledge of Audit and Evaluation function

             Drive Quality culture and initiatives on the floor

             Excellent problem solving capabilities and lateral thinking skills

             Should be able be apply analytical skills, judge and rate associates

 

Interested Candidates can send the mail with their updated profile to divya@maximusindia.co.in or feel free to contact 9113636095.

Best Regards,

Divya.

Role Category: Quality Analyst
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On Feb. 12, 2018
Last Date To Apply March 12, 2018
Company Details
Company Address :

Langford Road, Shantinagar- Bangalore

Company Website : http://maximusindia.co.in
Company Profile :

Maximus Human Resources Pvt ltd., is a recruitment company that brings together experience and expertise, to offer maximum fit and value to clients.
Our management team and recruitment consultants are highly qualified professionals, with hands on experience in various functional domains of the IT and technologies sectors. It caters to the manpower needs in marketing, sales and advertising. We strongly believe in adapting to a wide and new range of methodologies and techniques to ensure that our clients get a high-quality, dedicated service at affordable costs. Specialties: Recruitment Consulting, Contract Staffing, Contract to Hire.

Venue Location: Not Specified
Recruiter Details

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