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Greetings From Maximus,
Immediate hiring is on the process for Art of Living with experience of 3 years.Go through the Job description aand grab the best opportunity.
Quality Analyst will be responsible for doing the call audits for voice process (inbound/outbound).
The primary responsibilities of a candidate are to conduct quality audits of calls, conduct Calibration Sessions, and participate in Coaching Sessions
• Manage process performance on Call Quality, Compliance and Internal audits
• Meet daily/weekly/monthly assigned number of evaluations.
• Managing individual quality teams aligned to each process for transactional quality & improvement initiatives
• Ensuring reporting timelines & targets
• Driving quality metrics
• Process Improvement & Adherence, Process Standardization and TAT reduction.
• Risk Management for Business with respect to the law and clients
• Developing processes & formats to ensure effective quality management of processes and adherence to compliance standards
• Ensuring calibration on Quality parameters by using various methodologies
• Assisting process owners in managing the processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies
• Mentor and develop the team
• Training/ Coaching/ Counseling/ Reporting
• Sharing knowledge & information/ Trainings for team, team developmental activities
The desired applicant should possess following competencies:
Excellent oral and written communication skills
Strong Email handling skills
Basic knowledge of MS Office
Knowledge of quality tools
Have good knowledge of Audit and Evaluation function
Drive Quality culture and initiatives on the floor
Excellent problem solving capabilities and lateral thinking skills
Should be able be apply analytical skills, judge and rate associates
Interested Candidates can send the mail with their updated profile to email@example.com or feel free to contact 9113636095.
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