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Quality Analyst Job Openings in Gurgaon

[1-3 Year(s) Exp]
Vinkom Solutions
Experience : 1-3 Years
Salary : 240000 - 300000 P.A
Job Type : full-time
Job Description :

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.
2:- Should have excellent communication skills.
3:- Responsible for Audit Accuracy & Quality Improvements.
4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.
5:- Should be responsible for gathering information to improve agent performance.
6:- Should provide motivational and professional support 

to the team
7:- Should be responsible for maintaining Weekly & Monthly 

audit reports
8:- Should be responsible for providing feedback for calls 

monitored 

Role Category: Quality Analyst for International Process
Educational Qualification: Graduate
Functional Area: Quality Analyst
Vacancies : 5
Job Posted On Apr. 30, 2018
Last Date To Apply April 30, 2018
Company Details
Company Name :

Vinkom Solutions

Company Address :

265, 2nd Floor, Tower B-1,
Spaze ITech Park, Sector 49, Sohna Road, Gurgaon 122001

Company Website : http://www.vinkomsolutions.com/
Company Profile :

Vinkom Solutions is one of the leading IT firms based in India. With the motive to provide best services to our clients, we are a group of skilled and knowledgeable professionals. In this world of cut-throat competition, it is necessary for you to come up with innovative and sustaining ideas. In fact, you have to continuously work on those ideas so that it can beat others. And, Vinkom Solutions ensure to help you out in the entire process. We are the masters in offering the software development, IT-based, SEO, Digital Marketing, Web Development, Content Marketing and other similar kind of services. Our In-house projects are www.lurap.com , www.contactforhelp.com  , www.contactforservice.com.

Venue Location 1:

265, 2nd Floor, Tower B-1,
Spaze ITech Park, Sector 49, Sohna Road, Gurgaon 122001

Recruiter Details

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