1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.
2:- Should have excellent communication skills.
3:- Responsible for Audit Accuracy & Quality Improvements.
4:- Should be responsible for helping the representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.
5:- Should be responsible for gathering information to improve agent performance.
6:- Should provide motivational and professional support to the team
7:- Should be responsible for maintaining Weekly & Monthly audit reports
8:- Should be responsible for providing feedback for calls monitored
F.C.S. Pvt. Ltd.
Purelyherbs(Ganix Nutricare Pvt Ltd)
Technosolis Informatics Limited
Talent corner HR Services ...
Technosolis Informatics Ltd
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