Quality Analyst job openings in Gurgaon

[2-5 Year(s) Exp]
Vinkom Solutions
Experience : 2-5 Years
Salary : 3,60,000 - 4,20,000 P.A
Job Type : full-time
Job Description :

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.

2:- Should have excellent communication skills.

3:- Responsible for Audit Accuracy & Quality Improvements.

4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.

5:- Should be responsible for gathering information to improve agent performance.

6:- Should provide motivational and professional support to the team

7:- Should be responsible for maintaining Weekly & Monthly audit reports

8:- Should be responsible for providing feedback for calls monitored

Role Category: Quality Analyst
Educational Qualification: Graduate
Functional Area: Quality Analyst
Vacancies : 2
Job Posted On Oct. 09, 2017
Last Date To Apply Oct. 31, 2017
Company Details
Company Name :

Vinkom Solutions

Company Address :

304, 3rd Floor, Well done tech park,
Sector 48, Sohna Road

Company Website :
Venue Location 1:

Vinkom Solutions
304, 3rd Floor, Well Done Tech park,
Sector 48, Sohna Road
Near to JMD Megapolis

Nearest Metro Station:- Huda City Center

Recommended Jobs