Quality Analyst job openings in Gurgaon

[2-5 Year(s) Exp]
Vinkom Solutions
Experience : 2-5 Years
Salary : 360000 - 420000 P.A
Job Type : full-time
Job Description :

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.

2:- Should have excellent communication skills.

3:- Responsible for Audit Accuracy & Quality Improvements.

4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.

5:- Should be responsible for gathering information to improve agent performance.

6:- Should provide motivational and professional support to the team

7:- Should be responsible for maintaining Weekly & Monthly audit reports

8:- Should be responsible for providing feedback for calls monitored

Role Category: Quality Analyst
Educational Qualification: Graduate
Functional Area: Quality Analyst
Vacancies : 2
Job Posted On Oct. 09, 2017
Last Date To Apply Oct. 31, 2017
Company Details
Company Name :

Vinkom Solutions

Company Address :

304, 3rd Floor, Well done tech park,
Sector 48, Sohna Road

Company Website :
Company Profile :

Vinkom Solutions is one of the leading IT firms based in India. With the motive to provide best services to our clients, we are a group of skilled and knowledgeable professionals. In this world of cut-throat competition, it is necessary for you to come up with innovative and sustaining ideas. In fact, you have to continuously work on those ideas so that it can beat others. And, Vinkom Solutions ensure to help you out in the entire process. We are the masters in offering the software development, IT-based, SEO, Digital Marketing, Web Development, Content Marketing and other similar kind of services. Our In-house projects are, ,

Venue Location 1:

Vinkom Solutions
304, 3rd Floor, Well Done Tech park,
Sector 48, Sohna Road
Near to JMD Megapolis

Nearest Metro Station:- Huda City Center

Recruiter Details

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