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Quality Analyst job openings in Gurgaon

[2-5 Year(s) Exp]
Vinkom Solutions
Experience : 2-5 Years
Salary : 3,60,000 - 4,20,000 P.A
Job Type : full-time
Job Description :

1:- Responsible for monitoring and evaluate inbound interaction quality & tracks issues in the quality monitoring systems or tools & analyze the results.

2:- Should have excellent communication skills.

3:- Responsible for Audit Accuracy & Quality Improvements.

4:- Should be responsible for helping the  representatives to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.

5:- Should be responsible for gathering information to improve agent performance.

6:- Should provide motivational and professional support to the team

7:- Should be responsible for maintaining Weekly & Monthly audit reports

8:- Should be responsible for providing feedback for calls monitored

Role Category: Quality Analyst
Educational Qualification: Graduate
Functional Area: Quality Analyst
Vacancies : 2
Job Posted On Oct. 09, 2017
Last Date To Apply Oct. 31, 2017
Company Details
Company Name :

Vinkom Solutions

Company Address :

304, 3rd Floor, Well done tech park,
Sector 48, Sohna Road

Company Website : http://www.vinkomsolutions.com/
Company Profile :

We are a Technical Support provider having offices in USA, UK, Canada and India (Gurgaon). We have been in business for more than 3 years now. 

About the Company:

We are Aaka Group, a third party technical support company for Computer and related peripherals for home and business users residing in US, UK and Canada.

We are Based in US (New Jersey), Canada (Edmonton), UK (Bristol) and India (Gurgaon)

We have been in the business of Technical Support for last 3 Years. Our Websites are - www.pctechclinic.ca, www.pctechclinic.net, www.pctechclinic.com, www.vansskavv.com. www. technical solution.org, www.startdiscover.co.uk

Apart from Technical Support business we also have an online telephone directory for US - www.contactforhelp.com

We have a current strength of approximately 50 employees in India Office which range from Sales, Technical Executives, Managers, Team Leader, Marketing (PPC), Marketing (SEO), Developers, Designers, Admin, Accounts and MIS.

Venue Location 1:

Vinkom Solutions
304, 3rd Floor, Well Done Tech park,
Sector 48, Sohna Road
Near to JMD Megapolis

Nearest Metro Station:- Huda City Center

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