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Reqirement for Customer Service Representative in Goa

[2-4 Year(s) Exp]
Photojaanic
Experience : 2-4 Years
Salary : 180000 - 240000 P.A
Job Type : full-time
Job Description :

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements; and working closely with our teams to continuously improve our service quality.

Responsibilities :

  • Make sure customer queries are solved quickly with a high degree of satisfaction
  • Handle customer complaints across email, phone, social media, and live chat
  • Maintain and improve customer service SLA’s
  • Proactively look for customer insights
  • Look for ways to improve our service quality via root-cause analysis
  • Help build a customer-centric company culture
  • Collaborate closely with our teams

Qualification:

  • Bachelor's Degree
  • Excellent English writing and speaking skills
  • Detail-oriented
  • Active on social media
  • Hindi, Marathi or Kannada language skills a plus
  • A love of photography
Role Category: Customer Service
Educational Qualification: Graduate
Functional Area: Customer Service
Vacancies : 1
Job Posted On May. 22, 2017
Last Date To Apply March 31, 2017
Company Details
Company Name :

Photojaanic

Company Address :

NVI House,
Tivim Industrial estate,
Mapusa,
Goa 403526.
India

Company Website : www.photojaanic.com
Company Profile :

We design, develop, manufacture and market all of our products. Quality control and product innovation are important to us.  We are also the exclusive marketer and manufacturer of the Kodak Collections premium range of photo albums.

Venue Location 1:

Online

Recruiter Details

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