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Required Call Center Representative in Hyderabad

[0-1 Year(s) Exp]
Megabyte IT Services
Experience : 0-1 Years
Job Type : full-time
Key skills : International Call Center  BPO 
Job Description :

Call Center Representative Job description

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Responsibilities

·         Manage large amounts of inbound calls in a timely manner

·         Follow communication “scripts” when handling different topics

·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·         Build sustainable relationships and engage customers by taking the extra mile

·         Keep records of all conversations in our call center database in a comprehensible way

·         Frequently attend educational seminars to improve knowledge and performance level

·         Meet personal/team qualitative and quantitative targets

Requirements&Key Competencies

·         Previous experience in a customer support role, Fresher’s are welcome

·         Track record of over-achieving quota

·         Strong phone and verbal communication skills along with active listening

·         Familiarity with CRM systems and practices

·         Customer focus and adaptability to different personality types

·         Ability to multi-task, set priorities and manage time effectively

Education and Experience

·         intermediate/Graduate

·         proficient in relevant computer applications

·         required language proficiency

·         knowledge of customer service principles and practices

·         knowledge of call center telephony and technology

·         some experience in a call center or customer service environment

·         good data entry and typing skills

·         knowledge of administration and clerical processes

 

Role Category: Call center representative
Educational Qualification: Not Specified
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Job Posted On Sep. 04, 2017
Last Date To Apply Oct. 4, 2017
Company Details
Company Name :

Megabyte IT Services

Company Address :

New Bus Stand Rd, Rasipuram, Tamil Nadu 637408

Company Website : www.megabyteit.net
Company Profile :

Mega Byte IT Services is globalized leading services provider in the field of IT and ITES such as Software Development and Support outsourcing, Professional website strategies development and maintenance, Mobile application development and product / service oriented support. Mega Byte driven by higher level protocols that delivering high performance and more utility in terms of cost and time and in-class unmatched quality.

Venue Location: Not Specified
Recruiter Details

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