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Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.
Main Job Tasks and Responsibilities
· Contact businesses or private individuals by phone
· Deliver prepared sales scripts to persuade potential customers to deliver service or make a donation
· Describe products and services
· Ability to analyze and convince the customers
· Respond to customer’s questions and build a rapport with the customers.
· Manage queries from customers by giving them suitable answers as required.
· Strong team working skills
· Strong listening skills
· Maintain customers/potential customers data bases
· Regular follow up on initial contacts
· Obtain customer information and fix appointments
· Maintain complete records of telephonic interactions, comments and accounts
Education and Experience
· 2nd PUC/Diploma/Graduation
· Proficient in relevant computer applications and call center systems
· Good typing skills
· Knowledge of sales principles and methods
· Proven track record in sales
· Strong communication skills in English and Kannada
· High level of motivation and convincing skills
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