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1. Monitoring the operation of various servers, hosts systems and network components.
2. Organising the data centres security and maintenance requirements.
3. Performing 2nd line support duties.
4. Retrieving scratch tapes.
5. Communicating with system users to identify, explain and resolve problems.
6. Resolving user problems by answering questions and requests.
7. Notifying senior managers of any equipment malfunctions.
8. Making sure there is uninterrupted power supply to the computers, working air conditioning and that first rate security systems are in place.
9. Performing all data processing duties in an accurate and timely manner.
10. Diagnosing and correcting equipment malfunctions.
11. Using a computer console to process and complete jobs.
12. Cleaning, adjusting and making minor repairs to computer equipment.
13. Providing first-level support following established procedures.
14. Carrying out regularly scheduled uploads or downloads of data.
15. Operating and maintaining computer associated peripheral equipment.
16. Assisting users with software and hardware problems.
17. Determining the scope of any computer problems and then prioritizing them accordingly.
18. Ensuring that all data is secured and there are no breaches of confidentiality.
19. Maintaining records of computer and system downtime.
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