Top

Congratulations

you have successfully applied to this job, to get mails from recruiter you need to verify your email id. Check your inbox to verify your email ID

Required Customer Care Executive in Indore

[0-3 Year(s) Exp]
Imperial is hiring for an International BPO
Experience : 0-3 Years
Job Type : full-time
Job Description :

  • Open and maintain customer accounts by recording account information
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
Role Category: Customer Service
Educational Qualification: Graduate , Post Graduate , Undergraduate
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Vacancies : 100
Job Posted On Aug. 06, 2018
Last Date To Apply Sept. 4, 2018
Company Details
Company Name :

Imperial is hiring for an International BPO

Company Address :

Indore, Madhya Pradesh

Venue Location: Not Specified
Recruiter Details

Recommended Jobs