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Required Sales and Operations Executive

[1-1 Year(s) Exp]
U Education Management Private Limited
Experience : 1-1 Years
Job Type : full-time
Key skills : Analytics 
Job Description :

If you love motivating people, are extremely customer centric and are excited by the challenges of a new emerging business environment, then we are looking for you!
At UpGrad- We are building a new age online platform, for delivering higher education in an engaging and flexible way. Innovation in Technology, Service and Content Delivery, to create a learning experience for the digital age is our key focus. To fuel our growth in this space, we are looking for energetic and extremely dedicated Student Mentors, who will be the voice of our organization to the students.
Attractive pay, smart and passionate minds to work with, open culture, fun office environment, along with a major uplift in your resume, is what this experience would get you. And of course you get to contribute to the professional growth of 100s of professionals. Visit us at for more.

What will you be doing?

  • Onboard all candidates in your batch and get them acquainted with the different program elements
  • Understand the expectations of all candidates from the program and mentor them to help them achieve their goals
  • Keep all candidates updated about the latest in the program via phone, email, chat
  • Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
  • Maintain a database of the entire history of expectations, interactions & growth of every candidate
  • Provide lagging candidates with regular feedback and motivation to help them succeed
  • Manage preparation of candidates for placement activities to ensure maximum offers
  • Act as the eyes and ear for the program team to keep feedback flowing and help with iterative improvement of the satisfaction levels from the program
  • Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates

What we are looking for?

  • Excellent written and spoken communication skills
  • Passion to help candidates grow in their professional careers
  • High customer centricity, to understand student expectations and support them to achieve their goals; Ability to approach any situation with patience and empathy
  • Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines
  • Good problem solving skills
  • Ability to manage clear internal communication to drive student success
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory

Education: Graduate in any field.

Experience: Experience in an education company or a service industry preferred BUT is not mandatory. Passion to succeed supersedes any experience 

Join us to be part of a team full of fun, learning and constantly looking for challenges.



Role Category: Sales and Operations Executive
Educational Qualification: Graduate
Functional Area: Education Counselling
Vacancies : 6
Job Posted On May. 05, 2017
Last Date To Apply Jan. 28, 2017
Company Details
Company Address :

UpGrad | Ground Floor, Nishuvi,75 Dr. Annie Besant Road,Worli, Mumbai – 400018

Company Website :
Company Profile :

UpGrad is India's hottest online education start-up. Equipped with US$15M capital and a committed team around Ronnie Screwvala and Mayank Kumar, UpGrad's mission is to empower individuals to reach their full professional potential in the most engaging learning environment.
UpGrad is partnering with universities and corporates to unite academia and industry and bring education in India to the next level.

With a lack of more than one million skilled individuals in areas such as Big Data and Digital Business Management, UpGrad is creating post-graduate programs for working professionals in new-age, industry relevant areas. Merging the latest technology, pedagogy and mentorship, UpGrad is creating an immersive student experience - anytime and anywhere.

Venue Location 1:

UpGrad | Ground Floor, Nishuvi,75 Dr. Annie Besant Road,Worli, Mumbai – 400018

Recruiter Details

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