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Required Service desk executive in Hyderabad

[1-5 Year(s) Exp]
Experience : 1-5 Years
Job Type : full-time
Key skills : Network Administration 
Job Description :

Hi All ,

We are immediately looking for Service desk Executive  to one of our Reputed product Development Client in Hyderabad  Location.

Designation : Service desk Executive
Location : Hyderabad.

Job Type: Permanent

Notice period :-Immediate/15Days.

CTC : As per Industry Standards
Experience :-1+Years


JOB PROFILE ( Service desk Executive)

Roles and Responsibilities :

1. Should have a Good Communication skills.

2.Handle inbound service requests or incidents reported via phone, chat, e-mail or ticket system.

3. Properly record, classify, and provide initial support for all requests or incidents reported, per standard operating procedures.

4. Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.

5. Provide a positive customer experience during the duration of any client engagements or interactions.

6. Route requests to resolution groups when incidents are not resolved during initial support.

7. Ensure resolution confirmation and closure of incidents and service requests.

8. Follow up with the client to provide updates on open issues.

  1. 9. Improve client references by writing and maintaining documentation.

Are you interested in this position, apply with your updated CV and your confirmation to contact: - 9113636102 .

Role Category: Service desk
Educational Qualification: Not Specified
Functional Area: Admin
Vacancies : 5
Job Posted On Jun. 12, 2018
Last Date To Apply July 12, 2018
Company Details
Company Name :


Company Address :


Company Website :
Company Profile :

Its a IT Product Developement Company

Venue Location: Not Specified
Recruiter Details

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